Customer Success Manager

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products – Performance (affiliate), Creator (influencer), and Advocate (customer referral) – unify every type of partner into one integrated platform. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 350,000 partnerships that deliver measurable business results. Your Role at impact.com As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at impact. What You’ll Do Deliver world‑class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check‑ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring 3+ years experience in affiliate marketing. Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus). Consistent track record of providing stellar support to customers. Embraces teamwork and cross‑team collaboration. Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus). A healthy dose of initiative and the ability to remain flexible. Detail‑oriented and able to efficiently prioritize tasks. Be a critical thinker and an inventive problem‑solver. Professional communication skills. Enthusiastic teammate. Compensation Salary Range: $80,000 – $95,000 per year, plus Variable Commission Plan ($20,000‑$23,750) and stock (RSU) award. Benefits Medical, Dental, and Vision insurance. Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee. Flexible spending accounts and 401(k). Flexible Working: Responsible PTO policy allows you to take time off as needed to rest and recharge. Health and Wellness: up to 12 fully covered therapy/coaching sessions per year, additional dependent coverage, and monthly gym reimbursement. A Stake in Our Growth: Restricted Stock Units (RSUs) with a 3‑year vesting schedule. Investing in Your Growth: free Coursera subscription and PXA courses. Parental Support: 26 weeks fully paid leave for the primary caregiver and 13 weeks for the secondary caregiver. Technology Financial Support: technology stipend for home office and monthly internet allowance. Equal Employment Opportunity impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors. #J-18808-Ljbffr