Bilingual Outreach Coordinator/Receptionist - District

JOB TITLE: Bilingual Outreach Coordinato r/ Receptionist, Education Center 

TYPE OF POSITION: Classified

REPORTS TO: Chief of Staff / Director of Communications

PAY CLASS: 261 Days; Class III, Hourly ($18.00-$21.25 depending on experience)

POSITION PURPOSE: Serves as a first point of contact for visitors to the Concord Education Center, greeting them in a professional manner and contacting the appropriate employee to assist them. Provides district-level translation and interpretation services as needed. 

ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

1. Serve as a key member of the Education Center front office team, ensuring consistent, high-quality customer service for Concord families, staff, and community members.

2. Provides outreach and communication services for new and returning families, with an

emphasis on serving Spanish-speaking families.

1. Serve as a district resource for bilingual communication, helping families access information, services, and support.

2. Provide written translation of district documents, forms, letters, and other communications to support effective communication with multilingual families.

3. Provide oral interpretation services for phone calls and district-level family interactions as needed.

4. Answer incoming calls, respond to emails and messages, and direct inquiries to the appropriate individual or department.

5. Collect, distribute, and prepare incoming and outgoing mail and correspondence.

6. Greet and assist new families with student enrollment, including completion of enrollment paperwork and communication with school secretaries and other departments.

7. Perform other duties as assigned.

QUALIFICATIONS:

1. Fluent in Spanish and English. 

2. Able to plan, organize, and multitask, managing multiple projects and phone calls simultaneously. 

3. Demonstrates a high level of interpersonal skills necessary to consistently interact with visitors, clients and staff members in a professional, courteous manner that reflects a positive image upon the district. 

4. Able to prepare written reports and correspondence effectively to a variety of internal and external contacts.

5. Familiarity with Google suite, including email, calendars, and other basic office functions preferred. 

6. High school diploma required. Additional education, training, or related experience preferred. 

7. Other qualifications that the School Board may require. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

1. While performing the duties of this job, the employee is regularly required to talk or hear. 

2. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. 

3. The employee may also have to exert up to 20 pounds of force occasionally.

4. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

5. The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the Corporation.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The noise level in the work environment is usually moderate.

2. There are no environmental hazards indicated for this position.

TERMS: Length of year and salary to be determined by the School Board. 

EVALUATION : Evaluation of performance on this job will be in accordance with the provisions in the policy handbook.