Service BDC - Centralized Scheduling Agent

Centralized Scheduling AgentWe are seeking driven, professional individuals to join our team as Centralized Scheduling Agents within a fast-paced automotive group. This role is critical to our service operations and serves as the first point of contact for our customers.As a Centralized Scheduling Agent, you will manage inbound and outbound communications, coordinate service appointments, and deliver a high-quality customer experience that reflects our organization's standards.Key Responsibilities:Professionally handle a high volume of inbound and outbound callsSchedule and confirm service appointments with accuracy and efficiencyFollow up with customers to ensure appointment retention and satisfactionCommunicate clearly and effectively with service departments across multiple locationsMaintain detailed and accurate customer records in internal systemsConsistently meet and exceed daily performance metrics and goalsWhat We're Looking For:Strong communication skills with a confident, professional phone presenceAbility to multitask and stay organized in a high-volume environmentDetail-oriented with a commitment to accuracySelf-motivated with a results-driven mindsetPrevious customer service, call center, or automotive experience preferredSchedule:Full-time, 40 hours per week, Monday–Saturday availability required.Office hours: Monday–Friday 7:00 AM – 6:30 PM, Saturday 7:00 AM – 3:00 PM.Opportunities for overtime are available.Flexibility for high-performing team members.Additional Requirements:Must pass a background check and drug screening.A professional demeanor and reliable attendance are required.High school diploma or equivalent required.Benefits:Pay range for this position: $17.00-$19.00 (potential monthly bonus opportunity of $100-$1500 based on individual productivity)Exact compensation may vary based on several factors including, but not limited to, skills, experience, and educationAvailable Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life InsurancePaid Maternity LeavePTO after 90 days of employmentVacation up to three weeks depending upon years of service401k retirement account with annual lucrative employer matchAncillary supplemental products availableAbout Us:The Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our reputation is built on treating our customers and employees with honesty and respect. When you join our team, you join a family that's committed to excellence and success.We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.Why Join Us:Full-time, stable position within a growing automotive groupPerformance-based environment with opportunities for advancementSupportive team culture focused on success and accountabilityOngoing training and developmentIf you are a motivated professional looking to build a career in a structured, performance-driven environment, we encourage you to apply.