Client Services Manager

Client Service Manager - Middle Office Loan Services, Vice President Key Responsibilities Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks (over 7 days) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Loan Admin - Middle Office Group: Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out Ensure all deal procedures and report checklists are completed Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented Manage the team of analysts and senior analysts supporting in Client service location in Canada Update and keeping a track of revenue sheet for clients Keeping a track deliverables and SLAs Co-ordinate between various stake holders such as Analytics, Asset admin, Recon and Tableau support team Primary contact for escalations Required Skills & Experience Degree in Accounting/Finance, or a relevant qualification Candidate should have 6+ years’ experience working in loan administration operations Extensive knowledge of Credit Funds Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc. Understanding of trade lifecycle Knowledge and experience with settlements including DTCC & Euroclear Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred Strong communication and analytical skills Strong organizational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self‑motivated Punctuality You will be required to work four days in office per week. Salary ranges from USD $115,000.00 to USD $125,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications. #J-18808-Ljbffr