Lead, Enterprise Account SE - Telecommunications

Solution Engineer Telco & Media (TMT)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Solution Engineers (SEs) at Salesforce are the technical bridge between business challenges and transformative technology. At Salesforce, we hire SEs across a wide range of products, clouds, and industry verticals and we're always looking for great talent. By applying to this role, your resume will be reviewed by multiple hiring teams across the organization supporting various cloud offerings and verticals. The Lead Account SE TMT, Telco & Media is a senior-level Solution Engineering role focused on driving Salesforce's presence across telecommunications, media, and entertainment companies. This person leads pre-sales activities from discovery and solution design to executive-level demos while architecting and hands-on building end-to-end Salesforce solutions that tackle complex industry challenges. A strong emphasis is placed on delivering AI-powered solutions leveraging Agentforce, Data Cloud 360, and Salesforce's broader AI portfolio to drive consumption and customer value realization.

Solution Engineers sit at the intersection of technology, business strategy, and customer success. Through close collaboration with customers, Product teams, and Professional Services, SEs develop thoughtful, tailored solutions that help organizations connect with their customers in new ways. The SE role spans the entire customer lifecycle from initial discovery to solution design to long-term value realization in a fast-paced, constantly evolving environment where expertise in design, business consulting, and technology drives innovation every day.

The Solution Engineer must have a strong desire to demonstrate their technical and sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate solutions that address those requirements, and deliver measurable business value.

Responsibilities:

• Lead end-to-end pre-sales activities including discovery, solution design, and executive-level demonstrations for Telco & Media accounts
• Architect and hands-on build comprehensive, AI-powered Salesforce solutions tailored to TMT industry challenges
• Partner closely with Account Executives to drive pipeline and close strategic deals across the Telco & Media ecosystem
• Collaborate with partners and System Integrators (SIs) to deliver integrated solutions leveraging Agentforce, Data Cloud 30, and Salesforce's broader AI portfolio
• Serve as a trusted advisor for C-level client contacts, driving consensus on multi-product technology solutions
• Solve ambiguous and sophisticated business problems through research, assessment, and innovative ideation defining the problem, the opportunity, and the recommended path forward
• Deliver executive-level software demonstrations, rapid prototypes, and future-state customer journey strategies that bring connected experiences to life
• Convey a deep understanding of customer architecture as it pertains to Salesforce solutions
• Orchestrate and lead cross-functional solution teams aligned to opportunity strategy
• Drive customer value realization and consumption across accounts
• Participate in all relevant product, sales, and procedural training and certifications
• Ability to travel based on territory alignment and region

Required Qualifications:

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• 8+ years of experience in Solution Engineering or Pre-Sales
• Deep Telco & Media (TMT) industry knowledge
• Hands-on technical builder experience across Agentforce, Data Cloud 30, and AI solutions
• Strong oral, written, presentation, and interpersonal communication skills
• Ability to operate effectively at both executive and technical levels
• Ability to work as part of a team to solve technical problems in complex, matrixed environments

Preferred Qualifications:

• Salesforce Certifications (Agentforce, Data Cloud, or platform certifications a plus)
• Previous experience as a Solution or Sales Engineer in the Telco, Media, or Entertainment industry
• Familiarity with partner and SI ecosystems within the TMT vertical

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.

Accommodations:

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: .

The typical base salary range for this position is $134,750 - $180,250 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $198,170 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.