Property Management Admin for a Real Estate Firm in US (Home Based Full Time)

Virtual Assistant

The client is a full-service real estate company specializing in asset management, property management, brokerage, and real estate development services.

Answer inbound calls during business hours

Fully resolve caller needs at the point of contact not just message-taking

Use Rent Manager software to look up tenant, property, and account information as needed

Upload tenant payment batches via CSV file into Rent Manager (training will be provided)

Handle maintenance requests:

Primary path: guide tenants to log the request themselves in Rent Manager

Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly

Coordinate maintenance dispatch:

Identify which property manager/technician is available and when

Contact the appropriate tech to go out to the property

If no tech is reachable, escalate to the Property Manager directly

Know when and how to escalate issues to the Managing Member, when needed

Prior experience in a related customer service role

Comfortable navigating CSV file uploads and basic data entry/import processes

Strong phone-based customer service skills with a focus on first-call resolution, not just message-taking

Ability to multitask between live calls, software lookups, and follow-up coordination

Sound judgment for triaging maintenance requests and knowing when to escalate vs. resolve independently

Comfortable making outbound calls to coordinate with technicians/property managers on scheduling

Basic spreadsheet proficiency (Excel/Google Sheets) for fee tracking and tenant rosters

Strong written and verbal English communication skills

Reliable, detail-oriented, and able to follow structured processes/training for software workflows

Experience with onboarding new buildings/properties into a property management system (loading tenants, linking units, setting monthly rent amounts)

Familiarity with spreadsheet management for tracking fees and tenant rosters by building

Prior experience specifically with Rent Manager (vs. just any PM software)

Experience in a fast-growing property management or real estate company

Please only apply for this role if you have the following home office requirements:

Perfectly working headset and webcam

Stable internet connection of at least 25 Mbps ~ 50 Mbps

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

Quiet room with no distractions or background noises

A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.