Unit Coordinator, Emergency Department- 40 hrs, Rotating

Milton, MA • Beth Israel Deaconess Hospital Milton • Full-time • RotatingWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Emergency Department | Beth Israel Deaconess Hospital–MiltonWhere You’ll WorkYou’ll be part of a community-based Emergency Department that delivers high-quality, compassionate care in a fast‑paced and collaborative environment. Our team is built on strong communication, mutual respect, and coordination, where every role contributes to the patient experience.As a Unit Coordinator, you’ll work at the center of department activity, partnering with nurses, providers, and support staff to help maintain organization, communication, and flow throughout the Emergency Department.What You’ll DoAs an Emergency Department Unit Coordinator, you will:Provide administrative support to clinical staff, patients, and familiesManage front desk operations, including communication, coordination, and information flowSupport department efficiency and patient throughput, helping maintain a smooth care experienceCollaborate closely with the Charge Nurse and care team to prioritize tasks and respond to real-time needsServe as a central point of contact, helping ensure the team stays informed, organized, and connectedYour role is essential in supporting both patient care delivery and the overall operations of the department.Why You’ll Love Working HereBe a key member of a collaborative care team in a dynamic clinical environmentPlay an important role in improving patient flow and experienceWork alongside dedicated nurses, providers, and interdisciplinary staffGain valuable exposure to emergency care operations and team-based careJoin a workplace that values teamwork, respect, and community-centered careAt BID Milton, every role has impact—and Unit Coordinators are vital to keeping care seamless, responsive, and patient-focused.Job Description:DUTIES AND RESPONSIBILITIES:Under the general supervision of the Nurse Manager, OR/PACU, or designee, performs a variety of select administrative and nursing support activities.Answer phones in compliance with hospital policies and proceduresCommunicates effectively with patients and their families where appropriateAssembles patient medical recordsUpdates patient information in hospital computer systemEnter billing charges for patients in computer systemRetrieves appropriate patient medical records and tests resultsSends specimens to the Laboratory, order entry in hospital computer system as neededDemonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnelMay participate in the delivery of emergency care under the direction of a registered nurse or physicianConsiders specific cultural beliefs and practices when caring for patients. Utilizes interpreter services for patients with limited English proficiencyCollaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of careProvides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need careMaintains a safe work environment within service area and actively participates in hospital safety programs and initiativesAdheres to universal precautionsActively participates in unit-based Q.I., Performance Improvement studies and unit meetingsAttends and/or participates in in-house or outside training programs to improve and augment skills and knowledgeShall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designeeCommunicates arrival times for all the surgical patients via preop phone callsProcess patients and patients' representatives upon arrival to the unitAssist with transport of patients leaving the area when necessaryInputs data worksheetsMay arrange ambulance transport for patientsWorks effectively with physicians who utilize the unitCommunicates effectively with the physicians' office staff when necessaryADDITIONAL REQUIREMENTS:May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department or supervisor.The nature of the tasks/responsibilities required of employees in this position will likely expose them to blood and body fluids. Employees will be oriented to and required to understand and follow the standard precautions for infection control.QUALIFICATIONS:Equivalent to the completion of high school, plus 3 to 12 months related experienceExcellent communication skills neededAbility to typeAbility to work in a busy environmentMedical terminology preferredExperience with microsoft 365 and epic systems preferred.A Physical Abilities Job Description is a component of this Job Description.The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Pay Range:$19.50 – $26.24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: RotatingCategory: Nursing OperationsPay Range: $19.50 - $26.24FLSA: Non-ExemptReq ID: JR95894 #J-18808-Ljbffr Beth-Israel-Lahey-Health