Manager, Revenues Assurance

Manager, Revenues Assurance General Job Profile Manages and is accountable for professional employees and/or supervisors Impact of work is most often at the local level Job Scope and Guidelines Sets team direction, resolves problems and provides guidance to members of own team May oversee work activities of other supervisors Adapts departmental plans and priorities to address business and operational challenges Influences or provides input to forecasting and planning activities Product, service or process decisions are most likely to impact multiple groups of employees and/or customers (internal or external) Primary Responsibilities BAS_Plan/Define Approach for Gathering Business Requirements Participate in the definition of project roles to drive the gathering of detailed business, functional and non-functional requirements Identify applicable technical and business stakeholders, using appropriate Stakeholder Analysis tools/approaches (e.g., RACI, SIPOC) Define the approach and effort required for defining business requirements (i.e., business, functional and non-functional) Define and update the project schedule to track/measure progress of the requirements-gathering process (e.g., status, milestones, tasks, deliverables) Define approach for storing and updating business requirements (e.g., SharePoint, ADR, Rally, Quality Center) Adhere to established project lifecycle standards/requirements (e.g., SDLC, UDP, RSA, ADR requirements) BAS_Gather, Analyze and Define Business Requirements Collaborate with business and technical stakeholders (e.g., business owners, process owners, domain experts) to identify specific business requirements Conduct current state analysis to gather current business, functional and non-functional requirements and constraints (i.e., "as-is" state) Document future state using appropriate tools/processes (e.g., "to-be" process maps) Gather information needed for the definition of requirements (e.g., business use cases, user stories) Facilitate all needed requirements-gathering activities (e.g., meetings, workshops, JAD sessions) Develop business context diagrams (e.g., business data flows, process flows) to analyze/confirm the definition of project requirements Define desired future state requirements based on input from all applicable stakeholders Identify the business impact of system/application changes, using appropriate tools as needed (e.g., impact analysis, FMEA, risk analysis) Identify capability gaps between current state and desired state (e.g., system capacity, emerging technologies) Ensure adherence to enterprise standards for gathering and documenting project requirements (e.g., RSA, UDP, applicable templates) BAS_Document and Communicate Business Requirements Collaborate with technology stakeholders (e.g., System Analysts, architects) to communicate business and technical requirements -Collaborate with project team members to create detailed requirements documents (e.g., PRDs, Requirements Specifications, assumptions and constraints, VFQs, user stories) Ensure that project requirements are clearly and comprehensively documented, understood and support traceability (e.g., peer review, SMART, requirements traceability matrix, Agile inspection) Ensure that project requirements meet all applicable regulations (e.g., HIPAA, SOX, ARRA, DOI, audit requirements) Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes -Manage/update requirements documents as needed throughout the design/development process (e.g., document revisions, change requests) Perform reviews with all stakeholders to obtain approval/sign-off of project requirements documents (e.g., walkthroughs) BAS_Participate in/Support the Solutioning Process Support, contribute to and/or facilitate the identification/prioritization of business/process solutions (e.g., analysis tools, solutioning discussions, solution selection matrix, IET, use case development) Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure that they satisfy all documented requirements (i.e., business, functional and non-functional) Partner with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements, additional requirements) Seek opportunities to improve operating efficiencies/effectiveness (e.g., downstream impacts, role/responsibility realignment, enhanced business value) Identify opportunities to engage external resources to provide solutions, and contribute to the development of supporting documentation to facilitate appropriate vendor identification and selection (e.g., Requests For Proposals [RFPs], Requests For Information [RFIs], Statements of Work [SOWs], contractual obligations) Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders (e.g., IT, business owners/ partners, vendors) Develop and implement plans for piloting and staging solutions, and manage stakeholder expectations, as applicable Analyze and balance risk/reward considerations for identified solutions (e.g., options analysis) Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders Support ongoing monitoring and adjustment of project scope/timelines/dependencies Develop and/or contribute to training programs to support implementation of the solution Ensure that identified solutions meet business requirements for all applicable stakeholders (e.g., traceability) BAS_Participate in/Support the Testing and Validation of Identified Solutions Identify and/or establish appropriate testing metrics/targets to validate that business requirements are being met (e.g., performance metrics, process deliverables, traceability, business value) Conduct and/or support testing activities, as appropriate (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios) Plan/execute user testing scenarios/scripts and prepare test data Translate problems/issues identified during the testing/piloting process, and engage the appropriate stakeholders (e.g., business, IT) to help identify impact and potential solutions Communicate testing results to appropriate stakeholders (e.g., business owners, operations groups, project team) -Validate usability of technical solutions prior to deployment Participate in creation of implementation plans for identified solutions (e.g., warranty period support) Provide ongoing support to ensure proper implementation and adoption of the solution (e.g., post-deployment support, definition/monitoring of control plans) Adhere to established systems development standards/requirements (e.g., SDLC, UDP, RSA, ADR requirements) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call View phone number on click.appcast.io to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. #J-18808-Ljbffr Optum