Information Systems Supervisor

Bargaining Unit: Local 21 - Supervisory Management Contra Costa County is recruiting to fill one (1) Information Systems Supervisor vacancy in the Employment and Human Services Department. Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. We are looking for someone who is: An independent thinker A team leader Driven to complete tasks A hands-on leader Open to constructive feedback What you will typically be responsible for: Supervising, reviewing, and coordinating the work of technical and clerical personnel Planning, organizing, and managing personal computer design and implementation Coordinating work activities with departmental management Communicating effectively both orally and in writing Providing end-user support and information Using logic and analysis to solve computer and systems problems Establishing and maintaining effective working relationships Identifying complex problems, reviewing related information, evaluating options, and implementing solutions A few reasons you might love this job: Solving problems and working with a variety of technologies Working in a team-oriented environment Collaborating with a talented team of IS technicians Supporting staff who provide essential social services A few challenges you might face in this job: Time constraints and multiple deadlines Fast paced working environment Resolving complex technical issues Competencies Required: Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment Attention to Detail: Focusing on the details of work content, work steps, and final work products Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delegating: Sharing responsibility, authority, and accountability Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Desirable Qualifications: Knowledge of Microsoft technologies Experience with operating system imaging Experience coordinating across multiple departments Vendor management experience Experience supporting multifunction printers Knowledge of information security best practices Education Possession of an Associate of Arts degree from an accredited college or university with a major in computer science or a closely related field. Experience Three (3) years of full-time, or its equivalent, experience in use, installation, and evaluation of personal computer software packages for a variety of applications. Substitution Additional experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. One year of additional experience may be substituted when possessing one of the following current and valid certifications: Cisco Certified Network Associate (CCNA), Juniper Networks Certified Internet Associate (JNCIA), or CompTIA Net+, CompTIA Security+, Microsoft Certified Associate. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. #J-18808-Ljbffr Contra-Costa-County