Account Manager - Commercial Insurance

Account Manager This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business. Responsibilities Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Producers in obtaining, maintaining, and expanding business May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues Responsible for overall retention of accounts in assigned book of business Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate Manages, organizes, and conducts client meetings when necessary Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems Travels on company business as required. Prepares reports for management as required. Supports, mentors, and trains lower-level Account Managers and Assistant Account Managers, as necessary Attends industry related continuing education training and courses Qualifications 2-3 years of experience in commercial lines with insurance company/agency. Broker experience preferred Experience working with large commercial construction accounts preferred Property and Casualty Insurance License preferred; or willing to obtain within 30 days of employment. A high school diploma required; some college preferred Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members Proficiency with Microsoft Office Suite (Word, Excel, Outlook), advanced skills in Excel needed Ability and willingness to utilize company’s computer system and software (Epic) Strong typing skills with an ability to compose clear and concise letters Knowledge and understanding of policy forms and coverage descriptions Organizational skills required Willingness to attend educational classes desired High attention to detail essential Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week What You’ll Bring to the Role Client-focused mindset and strong problem-solving skills Ability to collaborate across teams and regions Strong communication and relationship-building capabilities Initiative, adaptability, and alignment with HUB values Benefits Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company-paid life insurance and short-term disability Optional supplemental life and long-term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work-life balance Career growth and development in a rapidly expanding organization A collaborative, high-performing team culture Community impact through HUB Gives Additional Information Required Experience: 2-5 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent Company Commitment HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team. View email address on click.appcast.io. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. #J-18808-Ljbffr Dormont Manufacturing Co