Restaurant Server Assistant - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com

Job Summary:

The Server Assistant (SA) is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. The ideal candidate will deliver food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction and assisting the kitchen in expediting the service process. Must be pleasant, conscientious and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Director of Restaurants and Restaurant Assistant General Manager, every day is different, but you’ll mostly:

• Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes.

• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.

• Maintains clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence.

• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.

• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.

• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.

• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.

• Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners.

• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.

• Bussing of used items at tables. Removal of all trash.

• Assisting bar with ice delivery.

• Use of trolleys/carts for table side service.

• Understand and perform job duties to the expectations of the Regent Santa Monica Beach and the restaurant Service, Food, Beverage and Wine manuals.

• Perform all side work applicable to assigned station.

• Participate in Pre-Shift meetings and learn new menu items.

• Welcome all guests and ensure they receive responsive, professional and gracious service.

• Describes dinner features as needed (including changes and additions).

• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.

• Liaise with server to always ensure communication about wants and needs of guests.

• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.

• Assists the Chef in expediting the food to the dining room.

• Aware of all upcoming orders and status of tables expecting food.

• Always uses position numbers and proper spiels.

• Keeps expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service.

• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.

• Maintain a clean, safe environment in the Dining Room and all service stations.

• Efficiently Resets tables as needed to stay within Regent Service Standards

• Flexible schedule, able to work evenings, weekends, and holidays

• This position necessitates participation in a pooled tip system.

What we need from you:

• Understand and perform job duties to the expectations of the Regent Santa Monica Beach and the restaurant Service, Food, Beverage and Wine manuals.

• Perform all side work applicable to assigned station.

• Participate in Pre-Shift meetings and learn new menu items.

• Welcome all guests and ensure they receive responsive, professional and gracious service.

• Describes dinner features as needed (including changes and additions).

• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.

• Liaise with server to always ensure communication about wants and needs of guests.

• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.

• Assists the Chef in expediting the food to the dining room.

• Aware of all upcoming orders and status of tables expecting food.

• Always uses position numbers and proper spiels.

• Keeps expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service.

• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.

• Maintain a clean, safe environment in the Dining Room and all service stations.

• Efficiently Resets tables as needed to stay within Regent Service Standards

• Flexible schedule, able to work evenings, weekends, and holidays

• This position necessitates participation in a pooled tip system.

What you can expect from us:

The hourly pay rate for this role is $21.95, plus tips . This rate is only applicable for jobs to be performed at Regent Santa Monica Beach .

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled

Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.