Restaurant Server Assistant - Regent Santa Monica Beach

About Us Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa‑like and luxurious bathrooms complete with a soaking tub, walk‑in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations including Orla and Orla Bar by James Beard Award‑winning chef Michael Mina, Azure Bar with elevated poolside dining, Sweet July Café with Ayesha Curry collaborations, and a 10,000 square feet Guerlain Wellness spa, outdoor pool, The Regent Boutique, and state‑of‑the‑art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. Job Summary The Server Assistant (SA) is responsible for overseeing table maintenance, maintaining the flow of service and assisting servers in the dining room. The ideal candidate will deliver food to tables, describe the dishes to guests, perform tableside service, monitor guest satisfaction and assist the kitchen in expediting the service process. Must be pleasant, conscientious and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service. A Little Bit About Your Day Promote the Restaurant Group and Regent’s service philosophy and style through our people attributes. Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times. Maintain clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence. Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change. Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. Understand completely all programs, procedures, standards, specifications, guidelines and training programs. Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies. Represent the restaurant professionally through effective communication, cooperation and relationships with all business partners. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests. Perform bussing of used items at tables and removal of all trash. Assist bar with ice delivery. Use of trolleys/carts for tableside service. Understand and perform job duties to the expectations of the Regent Santa Monica Beach and the restaurant Service, Food, Beverage and Wine manuals. Perform all side work applicable to assigned station. Participate in pre‑shift meetings and learn new menu items. Welcome all guests and ensure they receive responsive, professional and gracious service. Describe dinner features as needed (including changes and additions). Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have. Liaise with server to always ensure communication about wants and needs of guests. Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc. Assist the chef in expediting food to the dining room. Aware of all upcoming orders and status of tables expecting food. Always use position numbers and proper spiels. Keep expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service. Ensure that all food and products are consistently prepared and served according to the restaurant’s standards. Maintain a clean, safe environment in the dining room and all service stations. Efficiently reset tables as needed to stay within Regent Service Standards. Flexible schedule, able to work evenings, weekends, and holidays. This position requires participation in a pooled tip system. What You Can Expect From Us The hourly pay rate for this role is $21.95, plus tips . This rate applies to jobs performed at Regent Santa Monica Beach. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled. Important Information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the company’s sole discretion unless and until paid and may be modified at the company’s sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please consult the relevant accommodations resources. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please refer to our agency policy for more information. If you are a resident of or applying to a job opening in the State of Washington, please review applicable benefits information. #J-18808-Ljbffr