Order Processor III
$17 - $18 per hourCrown World
Description Essential Functions :
- Opens inbound cases and applies spray.
- Scans and captures digital picture of case with image capture system.
- Scans tracking number and Rx associated with case.
- Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.
- Checks invoice with content of case box to ensure documents match case.
- Packs and seals shipping box; ensures all items are properly secured.
- Retrieves and encloses additional supplies and/or materials based on Doctor's request with items being shipped as necessary.
- Affixes correct shipping label to shipping box.
- Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
- Ensures work area is maintained in a clean and orderly state throughout work shift.
- Partners with Shipper/Distributor to validate outbound production.
- Maintains a productive working relationship with all Shipping team members.
- Understands production requirements and quality standards of position.
- Retrieves cases from Order Processor III to prepare for delivery to production.
- Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
- Affix work order sticker to case pan.
- Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
- Attaches work order/Rx to case pan.
- Retrieves cases from Order Processor III; prepares cases for outbound shipping.
- Retrieves printed invoice.
- Tracks production status throughout day.
- Performs other related duties and projects as required by management.
- Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
- Identifies and inputs data corrections when applicable.
- Inputs prescription with corresponding case codes into Customer Management system.
- Ensures detailed research is performed on invoices needing credits; credits old charges and bills new charges for assigned accounts.
- Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
- Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
- Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
- Attaches appropriate documents to cases as needed and at the direction of management.
- Adheres to established Department and Company shipping guidelines.
- Learns and maintains knowledge and understanding of company shipping policies.
- Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special Instructions are followed as requested.
- Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Applies appropriate shipping charge to each outbound case.
- Performs other related duties and projects as required by management.
- High school diploma or equivalent
- Minimum three (3) years of related experience.
Vacancy posted 20 hours ago
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