Restaurant General Manager

Restaurant General Manager

At W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $65000 per year - $70000 per year

We Offer the following:

FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within - your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and drive. Work When We Need You Most - Be ready to workday, mid, and night shifts - your flexibility helps us shine, and we reward it! Earn paid time off and recharge, with eligibility based on your location/state and role. Access to health care coverage to support your well-being and peace of mind. Employee Assistance Programs (EAP) - Get confidential support for life's challenges - from mental health and financial advice to family care and more. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it! Free Uniform Shirts - Look great and feel comfortable with complimentary uniform shirts at no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with paid time off - because your time is valuable, especially on special days. *Based on location/specific holidays and hours

Restaurant General Manager Job Responsibilities

Essential Tasks:

People Development (50%)

Lead with Purpose: Champion a welcoming and inclusive environment for employees and guests and uphold our employee handbook and model positive behavior every day

Recruit & Onboard Top Talent: Use all available tools to recruit Team Members, Shift Managers, and Assistant Managers. Conduct engaging new hire orientations and ensure timely completion of onboarding paperwork.

Train & Develop Future Leaders: Create personalized training plans with clear 90- and 180-day goals. Host one-on-one development check-ins every 60 days. Collaborate on schedules that support growth while meeting business needs.

Drive Performance & Recognition: Ensure shift leaders follow deployment charts to maximize team development. Celebrate achievements in creative and meaningful ways. Conduct annual performance reviews that reflect growth, goals, and career aspirations.

Resolve & Support: Address employee concerns with professionalism and care. Foster a culture of accountability, support, and continuous improvement.

Business Operations (30%)

Drive Operational Success: Analyze financial reports to control costs and implement strategic improvements that align with company goals.

Empower Your Team: Train and mentor direct reports to understand and utilize performance metrics, ensuring every shift meets food and labor targets.

Champion Standards: Ensure all team members are fully trained and compliant with food safety, sanitation, and safety regulations.

Manage Resources: Oversee inventory levels and daily paperwork, including banking, accounting, labor reports, marketing materials, and HR documentation. Deliver Excellence: Uphold brand standards for quality, customer experience, and order accuracy across all shifts.

Lead Production: Supervise food preparation and maintain high standards of consistency and presentation.

Audit & Improve: Conduct regular inventory audits, ensuring proper labeling and dating for optimal food safety and inventory control.

Collaborate for Growth: Partner bi-monthly with Marketing and HR Directors to develop strategies for audience engagement and team development.

Resolve & Report: Communicate effectively with the home office to resolve discrepancies and ensure smooth operations.

Adapt & Excel: Take on additional responsibilities as needed, contributing to a dynamic and evolving workplace.

Customer Satisfaction (20%)

Create memorable moments: Deliver outstanding service that keeps guests coming back.

Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.

Be a local Leader: Promote the brand through community events and word-of-mouth.

Job Requirements and Essential Functions:

High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred 3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility. Excellent communication skills. Dependable attendance and punctuality are a necessity. Able to perform basic business math. Basic Microsoft Office skills required. Strong analytical and decision-making skills required. Must have accessibility to dependable and reliable transportation to complete banking and business requirements. Able to complete required online training and certification modules. Physical dexterity required (the ability to move up to 45 lbs. from one area to another). Able to complete tasks that include stooping, pushing/pulling up to 20 lbs. Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.