Dental Office Coordinator / Administrative Lead

Job Description

Job Description

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a detail-oriented, process-driven Dental Office Coordinator / Administrative Lead to help strengthen our systems, ensure compliance, and support the continued growth of our Rancho office.

The Dental Office Coordinator / Administrative Lead is a systems and quality control role — not a traditional front desk position. This role supports administrative control, front office accountability, and operational efficiency.

Schedule: M-F 9am – 6pm

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of dental front office or administrative experience
• Treatment Coordination Experience Required 
• Strong understanding of dental insurance, billing, and accounts receivable
• Experience reading and interpreting AR aging reports
• Familiarity with dental software (Open Dental and/or Practice by Numbers preferred)
• Detail-oriented and process-driven with a quality-control mindset
• Strong communication and accountability skills
• Ability to identify inefficiencies and implement improvements

Job Responsibilities

• Oversee daily front desk flow and ensure schedule efficiency across the practice; maintain accurate and complete patient records and documentation
• Perform routine chart audits to verify accuracy and compliance; ensure clinical notes, x-rays, and documentation meet office and regulatory standards; flag and follow through on missing or incomplete records
• Monitor AR aging reports and identify problem accounts; coordinate with the billing team to resolve outstanding balances; track insurance delays, denials, and follow-ups to resolution
• Support the Office Manager with reporting, KPI tracking, and accountability systems; monitor key performance indicators including production, collections, and case acceptance; identify operational inefficiencies and assist in implementing solutions
• Comply with all HIPAA, OSHA, and infection control standards

The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.