Front Office Administrator/ Hygiene Coordinator

Job Description

Job Description

Job Title: Dental Front Office Administrator / Hygiene Coordinator

Location: Sherman Oaks, CA (Sherman Oaks Dentistry)

Employment Type: Full-Time

Compensation: Competitive pay (based on experience) + Benefits (PTO, Retirement, Dental Perks, Continuing Education and Bonus Program)

Position Overview

Sherman Oaks Dentistry is seeking an energetic, detail-oriented, and patient-focused Dental Front Office Administrator / Hygiene Coordinator to join our team. This dual-role position serves as the welcoming face of our practice while maintaining a seamless, highly productive schedule for our dental hygiene department.

The ideal candidate possesses exceptional communication skills, strong proficiency in dental practice management software, and a passion for delivering an outstanding patient experience.

Key Responsibilities

Front Office Administration

• Patient Reception: Greet arriving patients warmly, manage the check-in/check-out process, and collect required patient forms and co-pays.
• Administrative Support: Answer incoming phone calls, respond to emails, manage digital communications, and handle patient record updates in compliance with HIPAA guidelines.
• Insurance & Billing: Verify dental insurance benefits prior to appointments, process insurance claims, and assist patients with financial arrangements and third-party financing (e.g., CareCredit).

Hygiene Coordination

• Schedule Optimization: Manage and optimize the daily and long-term hygiene schedule to ensure maximum productivity for dental hygienists and doctors.
• Patient Reactivation: Proactively reach out to overdue patients to schedule routine hygiene, recare, and periodontal maintenance appointments.
• Appointment Confirmations: Confirm upcoming hygiene visits via phone, text, or email and swiftly fill last-minute schedule gaps or cancellations.
• Treatment Follow-up: Coordinate with hygienists to ensure recommended preventive care and follow-up treatments are clearly communicated and scheduled for the patient.

Qualifications & Requirements

• Experience: Minimum of 2–3 years of dental front office or hygiene coordination experience required.
• Bilingual Spanish/ English
• Software Knowledge: Proficiency with dental management software (e.g., Dentrix, Eaglesoft, or Open Dental) and automated messaging platforms (e.g., Solutionreach, and Weave
• Skills: Excellent verbal and written communication skills with strong knowledge of dental terminology, insurance codes, and preventive procedures.
• Attributes: Friendly, professional, highly organized, and capable of multi-tasking in a fast-paced environment.

Schedule & Working Conditions

• Hours: Standard operational hours (Monday through Friday).
• Environment: Modern, fully digital, patient-centered dental office in Sherman Oaks, CA.

Sherman Oaks Dentistry is a private-owned practice serving the community for over 20 years. Our practice performs general cosmetic dentistry with several in-house specialties which give our patients access to services such as periodontics and oral surgery.

Company Description

Sherman Oaks Dentistry is a private-owned practice serving the community for over 20 years. Our practice performs general cosmetic dentistry with several in-house specialties which give our patients access to services such as periodontics and oral surgery.