Integrated Care Coordinator

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA Responsibilities Coordinates patient care across different providers, specialties, and care settings. Focuses on chronic and high-acuity cases to ensure integrated, continuous treatment. Serves as the primary liaison between patients, internal and external physicians and clinical teams, assessing patient needs, triaging calls, and providing detailed clinical and procedural information. Manages surgery scheduling, including placing case requests, securing OR times, coordinating with reps for specialized supplies, and ensuring accurate documentation. Oversees referral work queues, manages and expedites referrals, and ensures the accurate and timely completion of prior authorizations for tests, imaging, and procedures. Collaborates with external providers to obtain medical records, images, and labs for new and return patients. Maintains clinic reports, manages waitlists, reconciles visits, and updates all patient-facing documentation. Educates patients on procedural expectations, clinic resources, and financial requirements through MyChart messages and other communication channels. Manages Epic work queues for advanced level scheduling, addresses non-medical MyChart inquiries, and oversees all e-faxes and outreach workflows. Scrubs clinic schedules to confirm procedural accuracy and verify receipt of all necessary records and imaging. May be required to support and coordinate patient needs with internal and external programs. Knowledge / Skills / Abilities In-depth knowledge of Epic system scheduling and referrals and template development, and management. In-depth understanding of insurance benefits, authorizations, and appeals processes. Proficient with surgical case coordination and multidisciplinary care. Proficient in all Microsoft suite products. (Word, Excel, Outlook, Teams, etc.) Strong coordination and organizational skills. Excellent communication and liaison skills. Ability to handle complex scheduling and patient support tasks. Ability to provide detailed instructions and support to patients and clinical team members. Ability to coordinate between specialties for complex cases. Ability to facilitate effective communication between patients, physicians, and clinical staff. Qualifications Required: Associate’s degree or two years’ healthcare coordinator experience. Required: Minimum of 3 years of experience in healthcare coordination or an administrative role. Preferred: (No specific preferred qualifications listed.) Working Conditions and Physical Demands This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking Multi-lingual Candidates Welcomed Multi-lingual Candidates Welcomed EEO Statement University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented student and patient populations. All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. University of Utah Health Hospitals and Clinics is an affirmative action/equal opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. Additional Information This position may require the successful completion of a criminal background check and/or drug screen. #J-18808-Ljbffr Utah