Accounts Receivable Collections Manager

Overview This position reports directly to the Revenue Cycle Director and is responsible to manage the team in accordance with company goals and objectives. The AR Collection Manager will effectively manage and control the Accounts Receivables department by communicating with the Sales team to maximize opportunities. The manager will minimize DSO and bad debt losses by organizing a record of Accounts Receivable, communicate with customers to support sales and operations to streamline our sales activity relating to the customer’s outstanding balance. The AR Collections Manager will supervise the daily operational activities as it relates to collection ensuring that the day‑to‑day workflow is completed in a consistent and timely manner while providing leadership and supervision to the staff. This position will also train and develop department personnel for more challenging assignments. This role will require you to be fully onsite based out of Franklin, TN. Responsibilities Monitor KPIs to provide cash flow and bottom‑line profitability. Provide oversight to the collections department of Yusen Logistics (Americas) Inc., using multiple operating systems. Escalate collection risks to business owners for overdue AR. Coordinate with credit team if delinquent customers need to be re‑evaluated and if credit suspension is under consideration. Coordinate proper documentation for write‑off approvals. Maintain working knowledge of industry and economic events having an impact on operations. Review, maintain, and generate reporting to identify delinquent accounts and other collection measurements. Perform month‑end close reporting activities. Provide follow up on identified issues and discrepancies. Manage conference calls to resolve ongoing collection issues via Teams and in person. Train and familiarize supervisory staff with current collection policies and procedures. Monitor the A/R portfolio regarding delinquent accounts and those accounts with balances over their company’s approved limits. This is accomplished by reviewing reports such as: over the limit, pay pattern changes, DSO and feedback from the collectors. Train and familiarize staff on current collection and cash application policies and procedures. Review, maintain, and generate reporting to identify delinquent accounts and other collection measurements. Monitor and evaluate staff’s performance and recommend training and development when appropriate. Aid the Revenue Cycle Director and other Management personnel and perform special projects as assigned. Qualifications Bachelor’s degree in Finance, Accounting, and Business is required. Minimum 4 years of Accounts Receivable management experience; preferably within Logistics industry. Strong knowledge and understanding of standard accounts receivable / collection procedures. Ability to make sound business judgments while protecting the interests of company. Excellent analytical and financial analysis skills. Strong organizational and time management skills. Ability to handle multiple tasks simultaneously while paying attention to detail. Ability to gather and interpret data, compile information and prepare reports. Ability to train new hires in policies and procedures. Ability to develop and mentor staff. Excellent verbal and written communication skills. Ability to communicate with all levels of management. Proficiency with Excel required. Experience with MS D365 / SAP is a plus. Must be willing to work overtime depending on business demands. Essential Job Functions Maintain regular and punctual attendance. Work cooperatively with others. Interact with employees and customers in an appropriate manner. Complete assigned tasks/projects in a timely manner. Comply with all Company policies and procedures. Benefits Medical, Dental, and Vision beginning the 1st of the month following start date. 401k with a company match. Standard 10 days PTO. Eligible for bonus plan. 7 Paid Holidays. Eligible for OT pay if applicable. Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more. Los Angeles County Only Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. #J-18808-Ljbffr Yusen Logistics Co., Ltd.