Service Account Representative

Account Manager

As an Account Manager, you'll serve as the primary client contact, ensuring exceptional service delivery, contract renewals, and account growth for HVAC, plumbing, and controls solutions. Build long-term partnerships by addressing needs, coordinating with internal teams, and identifying upsell opportunities to enhance facility efficiency and sustainability. Our people-first culture rewards your client focus with career progression, support, and the impact of fostering loyal relationships nationwide.

Duties and Responsibilities

• Manage assigned accounts, including contract renewals, service delivery oversight, and issue resolution.
• Conduct regular client meetings to review performance, gather feedback, and propose enhancements.
• Negotiate and prepare Preventative Maintenance Agreements (PSAs)
• Coordinate with service, operations, and technical teams to fulfill client commitments.
• Identify and pursue upsell/cross-sell opportunities for additional services or retrofits.
• Prepare account reports, forecasts, and renewal strategies.
• Ensure high client satisfaction through proactive communication and problem-solving.
• Contribute to sales support on expansions or new opportunities.

Requirements/Qualifications

• Experience: 4+ years in account management or client services for mechanical/HVAC services; strong retention/growth record.
• Education: Bachelor's degree in Business or related field preferred.
• Physical Demands: Office with client site visits; standard requirements.
• Work Environment/Safety: Office/client sites; follow safety guidelines on visits.

Required Skills

• Account management, CRM tools, client communication.
• Upsell strategies, contract administration, problem resolution.
• Industry knowledge, reporting, relationship building.

Modigent Overview

Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC, plumbing, and controls systems. With a strong coast-to-coast presence and extensive service capabilities, we empower customers, communities, and our over 1,500 team members to thrive with sustainable, efficient commercial building services. As part of our team, you'll contribute to thoughtful innovation and our people-first culture rooted in service, collaboration, and integrity.

Why Work at Modigent

• Competitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company-paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long-term financial well-being.
• Professional development through hands-on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillmentempowering you to build a rewarding, long-term career.

Equal Opportunity Statement

Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.

Third-Party Recruitment Policy

Modigent and its wholly-owned operating companies will not pay any fees for candidate introductions, resumes, or placements from recruiters, employment agencies, or staffing firms without a prior, signed recruitment agreement specifically authorizing submission for a designated position. Unsolicited resumes or candidate submissions will not obligate Modigent to any payment, and we reserve the right to pursue and hire such candidates without liability. Agencies are requested to refrain from contacting hiring managers directly; all inquiries and submissions must go through our Talent Acquisition team.