Revenue Operations Specialist

Points North is looking for a Revenue Operations Specialist to join our growing team! This newly created position plays a critical role in supporting the full revenue lifecycle by ensuring operational rigor, data integrity, and cross-functional alignment across Sales, Marketing, Partnerships, Finance, and Customer Success. This role focuses on lead and partner operations, pipeline health, deal support, renewals, and enterprise-readiness-enabling revenue teams to operate efficiently, scale effectively, and forecast accurately.

This position is highly execution-oriented, detail-driven, and ideal for someone who enjoys owning processes that directly impact revenue performance.


What You'll Be Doing:

Lead & Partner Operations

• Manage lead loading, routing, and assignment processes to ensure timely, accurate distribution to sales teams
• Maintain partner compliance within CRM (Hubspot) and partner portals, lead submission, attribution, and program requirements
• Monitor partner-sourced pipeline activity and resolve data or process issues
• Serve as an operational point of contact for partner-related revenue workflows

Pipeline Management & Reporting

• Support pipeline hygiene by monitoring stage progression, data completeness, and deal velocity
• Proactively identify pipeline risks, bottlenecks, and forecasting gaps
• Build, maintain, and distribute CRM (Hubspot) reports and dashboards for pipeline, performance, and conversion metrics
• Ensure CRM data accuracy and consistency across accounts, opportunities, and contacts

RFP & Deal Desk Support

• Coordinate RFP intake, timelines, and internal stakeholder responses
• Support deal desk activities including pricing approvals, contract routing, and compliance checks
• Partner with Sales, Legal, Finance, and Leadership to ensure deals meet policy, margin, and governance standards
• Maintain documentation and process clarity for deal-related workflows

Sales Commission & Incentive Administration

• Support sales commission administration, including data preparation, validation, and reporting
• Partner with Finance and Sales Leadership to investigate and resolve commission-related questions
• Ensure compensation processes align with plan rules and CRM data

Renewal & Customer Revenue Operations

• Manage renewal operations processes, including tracking upcoming renewals and ensuring CRM accuracy
• Support Customer Success and Sales teams with renewal forecasting and reporting

CRM Management & Enterprise Readiness

• Own day-to-day CRM (Hubspot) operational support, including user issues, data standards, and workflow improvements
• Document and optimize revenue processes to support scalability and enterprise-level requirements
• Assist with system enhancements, integrations, and process readiness for audits and enterprise scale customers

What We Are Looking For:

• Comfort with ambiguity - this is a newly created role that will continue to evolve as we scale, someone comfortable with a level of gray area will be successful in this position
• Ownership mentality - you will have a highly visible and impactful role here, driving your processes and outcomes to completion, and not being afraid to iterate, is critical
• Experience with partner ecosystems or channel sales models
• Exposure to sales compensation plans and commission tools
• Experience supporting enterprise sales motions or complex deal structures
• Familiarity with RFP processes and contract workflows
• Advanced reporting or dashboarding skills

Qualifications:

• 2-5+ years' experience in Revenue Operations, Sales Operations, or a similar related role
• 1-2+ years' experience working for a high-growth software, or SaaS, company
• Strong working knowledge of CRM systems, Hubspot preferred
• 2+ years' experience supporting pipeline management, deal operations, and reporting
• High attention to detail with strong data analysis and problem-solving skills
• Ability to manage multiple priorities and collaborate cross-functionally
• Comfort handling operational processes that require precision, confidentiality, and accountability

At Points North, we believe that taking care of our team is the foundation of our success. That's why we've created a benefits package designed to support you both personally and professionally:

• Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
• Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
• Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
• Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
• Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position the base salary range is $80,000.00-$100,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.

At Points North, you'll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!