Customer Success Manager

Job Description

Job Description

VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers. We're looking for someone who is genuinely passionate about making sure our customers love and use our product, and through that, helping utilities make decisions around their water infrastructure better.

Day-to-day tasks may include managing customer relationships from onboarding through renewal, helping customers realize value from the VODA.ai platform, monitoring customer health and engagement, identifying risks and growth opportunities, leading account planning and renewal readiness, collaborating with Sales, Product, and Engineering teams, supporting consulting partners, and maintaining accurate customer records and health metrics in HubSpot.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.

• Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.

• Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.

• Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.

• Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.

• Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.

• Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.

• Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.

This is right for you if you:

• Take initiative and are comfortable owning a book of business, prioritizing work independently, and proactively driving customer outcomes.

• Are an excellent communicator who can confidently lead conversations and presentations with both technical and business stakeholders.

• Build rapport quickly, stay composed in unscripted conversations, and follow through on commitments.

• Are highly organized and consistently track action items, customer needs, and account plans to completion.

• Enjoy solving problems and helping customers achieve measurable business value from the products they use.

• Thrive in a collaborative environment and enjoy working closely with Sales, Product, and Engineering teams.

• Have experience working with SaaS products or technology platforms.

• Have an interest in infrastructure, utilities, GIS, or data-driven decision-making (preferred but not required).

• You care! We're a tight-knit team all working to make sure our customers love us. We're proud of what we do and who we are. Our reputation means a lot to us, and we want our customers to continue loving our white-glove level of partnership.

Who we are

VODA.ai uses Artificial Intelligence (AI) to help water utilities predict which of their pipes and meters are going to fail or have lead. There are 240,000 pipe breaks each year and millions of people without fresh water, so we are doing something about it. Our software uses our proprietary, built-in-house AI and is used by water utilities and municipalities to help them create better engineering and operations decisions. We’re built by water people for water people.

VODA.ai was founded in 2017 and is headquartered in Boston, MA. We have a multi-award-winning solution and customers worldwide. Read more about us at voda.ai/about.