Customer Success Manager - SaaS

Backed by top VC firms, our client is a rapidly growing SaaS company that enables airports to optimize their operations and passenger experience. They are seeking a Customer Success Manager to be the primary liaison between the business and 20-25 US customers, providing guidance & support, ensuring successful product adoption, and driving client satisfaction, renewals, and account expansion. Job Title Customer Success Manager Location Remote – must be based in ET or CST and eligible to work for any US employer. No sponsorship or C2C can be provided. Required Skills 3+ years professional experience in customer success role within a rapidly growing SaaS organization Experience interfacing with diverse clients – from commercial, SMB, mid-market, and enterprise Excellent written and verbal communication skills and demonstrated ability to manage client expectations Experience and ability to push back internally and externally to clients, and having confidence to balance expectations from all sides High EQ and strong ability to read the room, and understand the sentiment of customer signals Successful track record of improving customer retention, driving renewals and account expansion Experience executing both reactive and proactive responsibilities Additional Skills Experience working in a start-up environment and ability to shape the role, take initiative, and execute with minimal supervision Understanding of cloud‑offerings and benefits of cloud‑infrastructure Experience interfacing with diverse stakeholders across IT, Operations, Finance (all levels) Salary $100,000 – $120,000 base salary (Based on experience & level), plus 10% annual cash bonus and equity #J-18808-Ljbffr