Auto Damage Appraiser - Desk

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and
more
• A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Responsible for monitoring supplement requests and AQC assignments; redirects assignment to field inspection as required based on damage severity and repair complexity. Prepares estimates for the repair of 1st and 3rd party auto physical damage claims using guided photographs provided by customers or repair facility. Assists field appraisal team with supplemental estimate requests, validating repair parts and procedures, negotiating repair costs. Appraisal assignments will be of low to moderate complexity and limited severity. Responsible for completing re-inspections on repaired vehicles, ensuring that all repairs/procedures were completed in accordance with the vehicle repair estimate. Appraisers will collaborate with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience expectations.

Key Responsibilities:

• Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.

• Negotiates supplemental appraisals with repair facilities to obtain agreed repair cost, authorize supplement repairs as necessary to ensure thorough repair of vehicle damage.

• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.

• Effectively manages work assignments, ensuring that estimates are prepared and uploaded timely for dissemination to the customer.

• Provides exceptional customer service, responding to phone calls, email and text messages timely and professionally.

• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.

• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.

• Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.

• Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.

• Demonstrate flexibility in task assignments, work days (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide support for field appraisal team, as necessary due to business need.

• Performs other related duties as required.

Key Requirements:

• Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.

• On the job/technical physical damage estimating experience 5+ years.

• Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.

• Demonstrates effective interpersonal communication skills, written and oral.

• Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.

• Exhibits exceptional customer service, collaboration and time management skills.

• Supports the development and learning for new appraisers, acting as a mentor.

• Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.

• Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.

• Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.

• Maintains a valid driver’s license (in good standing) and a current appraiser license.

Nature of Business Contacts Required

• Consults with Claim Service Specialists to help resolve vehicle damage problems.

• Contacts customers, agents, attorneys, vendors and local repair shops.

Computer Software Programs Utilized

• Microsoft Word for Windows – Basic

• Microsoft Outlook – Basic

• Texting Platform

• Other: Internet/Intranet knowledge

• Estimating/Assignment Software – Mitchell, CCC and ADP

Training, Education, Special Skills Required

• High School plus 5 years of related experience

• Associates Degree - desirable

• Bachelor’s Degree - desirable

• Other: Appraiser License

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $65,000 ($34.49 an hour) - $75,000 ($39.79 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.