Technical Support Coordinator

Virtual Vocations Inc

Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving processes to enhance customer experience through effective telephonic communication. Key responsibilities Assess, troubleshoot, and remedy vehicle roadside breakdowns with full decision-making autonomy to improve customer uptime Assist with follow-ups and escalations while providing periodic summaries and analysis to enhance breakdown management and OEM quality Mentor the Tier 1 call center team, offering training and updates on technical knowledge and best practices Required qualifications High School diploma/GED required; vocational or technical certification preferred Five years or more working in a Ryder Operations (shop) environment preferred Four years or more in transportation maintenance required Two years or more in technical diagnostics and customer resolution related to major vehicle engines in the Ryder fleet required ASE Certifications are required

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Vacancy posted 2 days ago

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