Administrative Assistant

Job Description

Job Description

We are looking for a dependable Office Manager to support daily office operations in Houston, Texas (77584). This contract-to-permanent opportunity is ideal for someone who enjoys balancing front desk responsibilities, resident support, and administrative coordination in a community-focused environment. The right person will bring a calm, service-driven approach, stay organized in a fast-paced setting, and take initiative to resolve issues before they escalate.

Responsibilities:

• Welcome residents, visitors, and vendors at the front desk while creating a detail-oriented and friendly first impression.

• Manage incoming phone calls, respond to routine inquiries, and direct requests to the appropriate team members in a timely manner.

• Provide administrative support through accurate data entry, document handling, filing, and upkeep of office records.

• Assist with resident service requests and concerns, ensuring questions are addressed clearly and follow-up is completed promptly.

• Support billing-related tasks by preparing information, reviewing basic account details, and helping resolve payment questions.

• Coordinate general office activities such as scheduling, correspondence, mail handling, and supply organization to keep operations running smoothly.

• Monitor recurring issues, communicate updates appropriately, and help prevent service disruptions through proactive administrative follow-through.

• Previous experience in an administrative assistant, receptionist, or office support role.
• Strong customer service skills with the ability to communicate professionally in person and over the phone.
• Comfortable handling inbound calls, front desk activity, and multiple priorities throughout the day.
• Proficiency with data entry and general office systems, with close attention to accuracy and detail.
• Ability to manage sensitive or challenging situations with patience, professionalism, and sound judgment.
• Familiarity with billing support, complaint resolution, or resident-facing administrative tasks is preferred.
• Strong organizational skills and the ability to work independently while maintaining reliable follow-through.