Flight Centre - Office Manager & Event Coordinator - New York, USA

Office Manager & Event Coordinator

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're looking for an organized and people-focused Office Manager to help create a first-class experience at our Bryant Park, New York office. In this role, you'll ensure employees, customers, and guests feel welcomed and supported from the moment they walk through the door. As a key member of the Property team, you'll take the lead on coordinating internal meetings and events while helping foster a fun, positive, and engaging workplace environment for everyone. This is an ideal opportunity for someone who thrives in a dynamic office setting and enjoys bringing people together through thoughtful planning and exceptional hospitality.

Key Responsibilities

• Work closely & proactively with Americas Executive Team (AET) to coordinate meetings & events as required.
• Work closely with FCTG Property Team and building manager to ensure repairs are carried out in a timely manner.
• Assist President and other AET members with various tasks as needed.
• Organize hotels, transport, meeting venues, restaurant reservations, catering and other requests for out-of-town visitors and guests.
• Handle general administrative tasks as needed.
• Ensure AV equipment throughout the office is fully functional and help trouble shoot with IT department if and when repairs or issues need to be resolved.
• Coordinate with other office & event coordinators on a frequent/regular basis.
• Ensure the office is clean, tidy, and organized always.
• Ensure office is always stocked with applicable stationery and refreshments.
• Ensure branding and signage is always current and well maintained.
• Support the planning of small to medium-sized meetings end-to-end with quick turnarounds, coordinating logistics from planning through post-event reconciliation
• Build and manage event registration websites and mobile apps using Cvent; implement standardized processes to meet deliverables and customer SLAs
• Conduct venue sourcing and submit RFPs; negotiate hotel and supplier contracts to secure optimal terms and manage commission payments
• Serve as a point of contact for stakeholders, clients, and delegates; respond professionally within agreed timeframes and exceed service expectations
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Post secondary certification relating to office, meeting & event management is preferred but not mandatory
• Previous office manager with meeting & event organizing experience preferred but not mandatory
• Executive assistant experience preferred
• Experience working with senior management preferred
• Well organized & confident
• Ability to work under pressure
• Ability to work as part of a team and also individually
• Must be proactive and demonstrate initiative & resourcefulness
• Ability to think fast and troubleshoot problems if & when they arise
• Calm and professional appearance and manner at all times
• Ability to network and create relationships with external vendors such as hotels, restaurants & caterers etc to ensure a positive
• experience for all involved
• Ability to balance quality & value
• Proficient with Microsoft suite of products (ie: Word, Excel & PowerPoint)
• Demonstrate a reasonable level of competency with technology in order to understand how meeting & board room AV equipment functions and have the ability to trouble shoot with IT department as needed

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $28.85 - $33.65 . Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io