Senior Vice President of Operations

Civic CultureOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.About The PositionOversees all aspects of the Credit Unions deposit-related activities and back-end operations. This senior role optimizes the processes of member deposits, ensures regulatory compliance, enhances operational efficiency and collaborates with other departments to improve member experience. The SVP is responsible for implementing strategic initiatives to drive growth in deposits, manages risks and functions of daily operations. This individual will have extensive experience with the administration of retirement plans and in-depth knowledge of the rules and regulations of IRAs, HSAs, and Coverdell ESAs. Negotiates contracts with vendors and performs due diligence. Ensures goals are established, communicated, and met while maintaining world-class member service.Normal Day-To-Day WorkDrive and execute the operations and products vision, strategy and roadmap. Ensure products features (checking, saving accounts, CD's etc.) align with business objectives. Analyze operational data to identify trends to better make strategic decisions.Supervise, direct and control the activities of Operations Support, and Deposit Operations. Ensure a trained, motivated and professional staff capable of providing efficient and effective services to Credit Union members.Monitor operations products and services offered (e.g., IRA contributions and distributions required minimum distributions and tax reporting; tax attachments (e.g., garnishments, levies); subpoenas; member account fraud; and deceased member processes including reclamations, review of approval of probate documentation (e.g., Letters of Testamentary, Letters of Administration, Spousal Allowance) and the appropriate distribution and closure of accounts).Oversee operations applications and provide direction as it relates to item processing, exception processing, non-post, stop pays, and NSF items related to deposit operations including ACH, checks, RDC, bill pay, P2P, wires, and Regulation D.Ensure that all activities comply with banking regulations (such as BSA/AML, Reg D, Reg CC, etc.) and identifying risks in deposit operations. Proactively identify and mitigate operational risks, ensuring regulatory compliance.Oversee all aspects of daily operations, ensuring accuracy, efficiency, compliance and adherence to best practices.Responsible for innovation, development, administration and delivery of efficient and effective services including policies, procedures, processes, operations, compliance, and business goals. Research, recommend and implement operational policies and programs. Conduct analysis to measure the results of feature deployments to quantify the business benefit/impact and identify further business opportunities.Partner closely on all aspects of product delivery with designers, engineers, project management and other teams to develop and implement a project plan for operations technologies and products. Work with Communications Staff to develop informational and accurate descriptions of products/services offered and the benefits to the members.Develop and implement a plan for products/services offered and the benefits to the members. Responsible for the development and execution of a deployment strategy for products and services.Serve as the primary liaison to third party vendors that assist in the delivery of operation services to the Credit Union.Develop proposals for policies, programs and new products and services for the Operations Management Committee of the Credit Union Board of Directors to gain approval.Review performance against operating plans and standards. Provide reports to Executive Management on the interpretation of results and recommends changes in direction as appropriate, including cost control reports.Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.Job QualificationsHere are a few skills you MUST have to be qualified for this position.Bachelor's degree in Business Administration, Finance, Economics, or a related field. MBA or advanced degree preferred.Extensive experience (minimum of 12 years) in financial services, including 7-9 years of management experience.Strong knowledge of deposit operations and various financial products, including IRAs, HSAs, Coverdell ESAs, including the rules and regulations surrounding these products.In depth knowledge of contact center best practices, industry trends and emerging technologies that can be used to improve the member experience.Thorough understanding of regulatory compliance and quality assurance within contact center operations.Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer).Travel required on occasion.Qualities We'd Like For You To HaveHere are a few qualities we'd LIKE for you to have to make you more suited for this position.Ability to innovate and find creative solutions to meeting business goals.Demonstrated capability to drive cross-functional initiatives.Exceptional communicator who influences and negotiates effectively.Contact UsIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC View email address on click.appcast.io