Coordinator, Ticket Operations

There has never been a more exciting time to join Chicago Fire FC. As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities. Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald's Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city. Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special. At Chicago Fire FC, our mission is to entertain, serve, and unite Chicago through world-class experiences and a relentless pursuit of excellence. We are guided by our core values: Integrity, Respect, Innovation, Accountability, and a commitment to Never Settle. If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you. Position Overview The Coordinator, Ticket Operations supports the day-to-day execution of ticket operations for Chicago Fire FC, including ticketing systems, ticket inventory, reporting, payment processing, and matchday operations. This position serves as a key liaison between the Ticket Sales and Service team, Stadium, and Box Office, while helping ensure a high level of service for internal and external customers. The Coordinator will support the Club's current Ticketmaster Archtics environment while gaining exposure to SeatGeek Unify as Chicago Fire FC prepares for the opening of McDonald's Park in 2028. This role will report to the Director, Ticket Operations and will support matchday staff and temporary ticketing personnel as needed. Job Responsibilities Process group and plan orders, print and pay all ticket orders as requested by Chicago Fire FC front office staff Build, maintain and develop a positive working relationship with all Ticketmaster and SeatGeek client support teams Work hand-in-hand with all Ticketmaster and SeatGeek client support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance Assist with the building of price codes, plans, promo codes, and other TM/Archtics and SeakGeek/Unify programming needs Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host, and overtime, SeatGeek Unify Serve as a resource for all departments as it relates to Ticketmaster Advanced Products Help maintain a culture that's focused on a high standard of customer service for both internal and external customers Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis Act as a higher point of contact for all elevated customer service occurrences on match day Assist with Will Call responsibilities and ticket troubleshooting needs on match day Required Qualifications 2+ years of ticket operations experience Working knowledge of Ticketmaster Archtics preferred, and experience with SeatGeek Unify or another enterprise ticketing platform is a plus Advanced knowledge of Microsoft Excel Experience with high level, time sensitive reporting Strong written and verbal communication skills with the ability to interact professionally with internal staff, venue personnel, and customers. Must have the ability to work independently without supervision, be self-directed and demonstrate initiative Ability to manage daily and weekly responsibilities with limited oversight Experience handling cash and balancing deposits is a plus Ability to work flexible hours, including but not limited to evenings, weekends and holidays Preferred Qualifications Bachelor’s degree Experience working in professional sports, live entertainment, or venue operations Fluent in Spanish Compensation This role offers a hourly range of $20.00 - $21.00, and is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. This role is classified as Part-time, non-exempt Additional benefits & perks: Official Chicago Fire FC Website Please Note Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we'd like to welcome all diverse candidates to apply to opportunities within our Club. CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at [email protected] to let us know the nature of your request and your contact information. MLS Privacy Policy By clicking apply, you agree to the terms of the MLS Privacy Policy. #J-18808-Ljbffr Chicago Fire FC