Unit Clerk I

Job DetailsLevel: ExperiencedJob Location: Pomona, CA 91768Position Type: SeasonalSalary Range: $18.42 - $21.18 HourlyJob Shift: SwingStatementofPurpose Major Tasks, Duties and Responsibilities Greet visitors and clients in a professional and courteous manner;determineneeds and direct appropriately Ensure only authorized individuals access the facilityin accordance withsafety protocols Maintain a clean, organized, and welcoming reception and waiting area Manage lobby postings, brochures, and informational materialsincluding but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc. Answer, screen, and route incoming calls accurately and efficientlywith a positive customer-service attitude;Schedule programmatic appointments as needed including managing program calendarsin collaboration with management Support program census including insurance eligibility, intake scheduling, documentation upload,etc. Upload documentation to internal and external client health records and other systems Take clear, completemessagesand ensuretimelydelivery Make overhead pages or notifications whenrequired Communicate effectively with internal and external stakeholders If assigned to treatment program, mayperform toxicology testing,assistinchartingrelevant information Receive, sort, and distribute incoming mail, faxes, and packagesand manage outgoing mail/delivery Maintainappropriate handlingand tracking of documents Support staff and departments with administrativeand clientneeds as assigned May support in training volunteers including client volunteers onappropriate clericalduties Support program management in preparingall-staffor other program meetings including safety meetings, communication,trainings, events, etc. May order, track, andmaintaininventory of office supplies and forms May support billing actions,includingbut not limited tocorrective action Maintain professional boundaries and standards. Treat clients with respect,care,and concern.Comply with confidentiality requirements at all times. Maintain health and safety standards of facility. Adhere to BHS health, safety, and operational procedures Maintain working knowledge of applicable regulations and policies Collaborate effectively with team members and other departments May be assigned to support programmatic transportation needs including but not limited to client transportation, as needed Participate in meetings, trainings, and committees as assigned Other duties as assigned Unit Clerk I Competencies and Performance Expectations All Unit Clerk I’s are expected to hold the below competencies: Ability to complete the above major tasks,dutiesand responsibilities Ability todemonstrateprofessional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation whenrequired Ability toutilizeoffice equipment including computers, phones, timekeepingplatform, fax, copy, etc. Ability toidentifyand respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc. Ability to recognize personal biases within diverse populations.Maintain cultural sensitivity at all times. Ability todemonstrateappropriate customerservice and interpersonal skills, communication (verbal and written),organizationand attention to detail, multitasking and time management,adaptabilityand learning agility. Ability to adhere to professional standards Minimum Qualifications High School Diploma oreducational/experienceequivalent required.Minimumtwo(2) yearsofoffice,clerical, or administrative experience preferred. Strong communication, organizational, and recordkeeping skillsarerequired. Ability tooperaterequired computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire ordemonstratedcompetency developed within90 daysof employment. Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology,Bilingual (English/Spanish) strongly preferred. Must have valid California driver’s license and liability insurance if drivinga personalor company vehicle on BHS business. Vision, hearing, manualdexterity,and eye-hand coordination must be adequate forthe performanceof job duties. Able to sit ata desk, usea keyboard, write and physically perform other job duties.Able to move about the facility toobserveclients and staff. Complete annual TBandmaintain good standing. Qualifications #J-18808-Ljbffr Behavioral Health Services