Service Advisor

We are looking for individuals who are dependable and take pride in showing up consistently. As a Service Advisor in a CDJR / Stellantis environment, strong attendance and reliability are essential to both team success and customer trust. Willingness to learn warranty processes and grow confidence in customer interactions are highly valuable, and we provide on-the-job training to help you succeed.We're seeking professionals who value integrity and are comfortable managing their own workload. This includes proactively contacting and updating customers each day and clearly documenting those interactions in our repair order management system, Axcessa.Professional Service Advisors who enjoy writing detailed service notes and providing customer updates are highly encouraged to apply. Our management team can provide clear expectations, structure, and support around what the role requires and what you can manage. If you love selling service and working alongside a team of Master Technicians, this is the place to be. Our advisors have earned between $120,000 and $235,000 in both 2024 and 2025, and this pay plan has no cap or earning ceiling.We look forward to meeting you!ResponsibilitiesWelcome customers, assess their service needs, and guide them through the check-in process.Communicate with technicians to explain repairs, costs, and alternatives.Use product and service knowledge to recommend parts, repairs, and maintenance options.Schedule and manage service appointments, drop-offs, and pick-ups.Provide warranty details, cost-saving options, and trade-in advice.Maintain clear and frequent communication by calling customers with updates, approvals, or pick-up notices.Monitor workflow, coordinate with technicians, and ensure parts are available.Build positive relationships to encourage repeat business.Review service details, explain costs, and process customer payments.Requirements2 or more years of experience in the automotive fieldProficiency with industry-specific software. Our operating system is CDK/Wi advisor.Excellent customer service, interpersonal, and communication skills.Strong organizational, decision-making, and problem-solving skills.The ability to communicate with mechanics, customers, and management.Benefits401k/401k MatchingOn the job trainingCompetitive pay planOpportunities for growthBonus payHealth InsuranceDental InsuranceEmployee DiscountWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.QualificationsExperience in service writing and repair estimatingStrong phone and communication skillsKnowledge of automotive diagnostics and repairsCustomer service experience in an auto service settingProven sales and upselling abilityTeam player with strong organizational skills #J-18808-Ljbffr