Account Management Specialist

We are seeking a Client Relations Specialist to provide support for clients in the manufacturing industry, sales representatives, and internal teams in Cleveland, OH. This role requires a strong focus on customer service, meticulous attention to detail, and the ability to grasp technical product knowledge.Duties:• Oversee customer quotes, sales orders, returns, and replacement shipments using the ERP system• Collaborate with sales reps to ensure accurate and timely pricing• Analyze purchase orders, specifications, packaging needs, pricing, and customer designs• Liaise between customers and internal technical departments for quality and engineering inquiries• Assist customers in predicting product requirements based on past usage and production timetables• Coordinate metal and alloy purchases with the procurement team• Monitor precious metal quantities tied to customer agreements• Address order discrepancies while updating clients throughout the resolution process• Cultivate strong relationships with clients and internal unitsRequirements:• Prior experience in customer service, sales assistance, or account management• Background in supporting manufacturing clients is preferred• Competence in interpreting technical designs, specs, and product details• Excellent written and verbal communication capabilities• Strong organizational skills with the ability to juggle multiple tasks• Proficiency in entering quotes and orders into an ERP system• Familiarity with Microsoft Dynamics NAV is advantageous• Experience in aerospace or medical manufacturing is a bonus• High school diploma or equivalent is mandatory• Bachelor's degree in business or related discipline is desirablePerks:• Health, dental, vision, life, and disability coverage• 401(k) plan with company match and profit-sharing options• Paid leave and holidays• Bonus scheme at discretion• Education cost reimbursement• Flexible spending and dependent-care plans• Employee support program• On-site gym facilities• Company-organized lunches, family activities, sports events, festivals, and seasonal gatherings