Director of Development Services

Director Of Development ServicesStrengthening Systems. Driving Fundraising. Advancing Mission.At Project HOME, housing, healthcare, and dignity are human rights. Our work is rooted in compassion, equity, and community, and our people are at the heart of everything we do. Joining Project HOME means using your professional skills to directly enable fundraising efforts that support individuals and families working to overcome homelessness and poverty. Project HOME is a complex organization with multiple lines of service, including supportive housing, healthcare, education, and administrative programs.The Director of Development Services will oversee staff, systems, and processes that ensure the integrity, accuracy, and efficiency of fundraising operations for a $20 Million annual fundraising program. You will serve as a trusted partner to the SVP of Development and Communications, VP of Individual Giving, executive and board leadership, translating data and operational insights into actionable strategies that improve donor stewardship, reporting, and fundraising performance.As the leader of this critical function, you will help define how Development Services operates. Success requires comfort with complexity, strong analytical skills, strategic thinking, and the ability to prioritize competing initiatives while supporting a culture of accuracy, accountability, and continuous improvement.Reporting to the Senior Vice President of Development and Communications and overseeing a team of two Development Services professionals, this role advances Project HOME's mission to end chronic street homelessness in Philadelphia by stewarding high-performing fundraising systems and processes.Location: 1515 Fairmont Avenue, Philadelphia, PA 19130 (Christopher J. Seward Residence)Hybrid: Eligible for 1 remote days after 90 days of employment, based on business needsSchedule: Monday - Friday, 9:00 am-5:00 pm with three major events a year (during the day/evening).Salary: $118,695 annuallyIf you are a strategic, analytical, and systems-oriented development operations professional who enjoys building efficient processes, leveraging data to drive fundraising success, and strengthening organizational infrastructure, this is an opportunity to make a meaningful impact at Project HOME.The ideal candidate is a strategic, results-driven, and systems-oriented development operations leader who thrives in fast-paced, mission-driven environments. They bring a strong sense of urgency, exceptional organizational and time-management skills, and a proven ability to build efficient systems and processes that strengthen fundraising operations and donor stewardship. This individual understands how to maximize team performance, lead and develop staff effectively, and create operational structure that drives results.They are passionate about data, development operations, and donor care, with deep expertise in CRM management, including experience with Blackbaud Raiser's Edge NXT and ideally supporting or leading transitions to platforms such as Salesforce. The strongest candidates will bring vision for Development Services, experience creating scalable systems and process documentation, and the confidence and expertise to serve as a true operational leader and strategic partner to fundraising leadership.You Will:Lead fundraising operations, systems, and reporting for a $20M development program.Oversee CRM management, data integrity, and process improvement initiatives.Develop dashboards, forecasts, and reports to support fundraising strategy.Partner with leadership and fundraisers to improve donor and pipeline management.Direct, mentor and support Development Services staff and operational excellence.Key Responsibilities:Development Operations & Financial ManagementCoordinate organization-wide private revenue budgeting, including projections, trend analysis, and fiscal forecasting.Track and report on key performance indicators for fundraising staff.Develop and maintain a suite of regular reports (e.g., monthly revenue dashboards, trend analyses, pipeline health) that inform strategy, forecast progress, and support fundraising planning.CRM & Data Systems ManagementOversee CRM and other fundraising data systems, ensuring data integrity, security, and usability.Establish and enforce database standards, including access, privacy, coding, and maintenance across Development Services' team.Coordinate technical and procedural interfaces with internal and external systems.Lead CRM upgrades, enhancements, and workflow optimizations in partnership with IT and vendors.Use data and system insights to support segmentation, prospect identification, and pipeline development.Document and enforce standard CRM policies and procedures, including naming conventions, data lifecycle management, and integration practices to ensure consistency, accuracy, and scalability.Gift Stewardship & ReportingEnsure best practices in gift and pledge processing, acknowledgements, tracking, and reporting.Maintain dashboards and reporting tools that provide actionable insights for fundraisers and leadership.Develop and enforce standard operating procedures to ensure compliance, consistency, and accuracy.Partner with frontline fundraisers and revenue officers to prepare data summaries, reports, and donor profiles that inform solicitation strategy and stewardship planning.Prospect Management & Strategic SupportSupport moves management and prospect pipeline activities by providing timely data, reports, and analysis that help fundraisers prioritize outreach and engagement.Develop and manage prospect performance reporting and dashboards that signal pipeline status, engagement trends, and next-step opportunities.Strengthen departmental capacity in prospect research, identification, and moves management by building systems and processes that empower fundraisers.Staff Leadership & Department CapacityLead, mentor, and develop Development Services staff, promoting a culture of excellence, accountability, and continuous improvement.Lead ongoing training on CRM best practices, reporting tools, and data stewardship protocols for fundraising staff.Strengthen departmental capacity in prospect research, identification, and moves management by building systems and processes that empower fundraisers.Oversee state charitable compliance.What You Bring (Required Qualifications):Bachelor's degree or equivalent experience (minimum of 6 years).At least 6 years of development experience in a nonprofit environment, including direct staff supervision (minimum of 3 years) and management, project and database management.Proficiency with Blackbaud Raiser's Edge/NXT and Microsoft Office applications.Strong written and verbal communication skills, with excellent attention to detail.Demonstrated leadership ability, including mentoring and managing staff with diverse responsibilities.Strong analytical skills and experience working with budgets and financial reports.Excellent organizational skills and the ability to manage confidential information with discretion.Commitment to a customer service orientation, ensuring responsive, supportive, and solution-focused service to external partners, fundraisers, leadership, and donors.What You May Bring (Preferred Skills & Experience):Experience in health and human services nonprofit organization.Knowledge of Salesforce, or other CRM platforms.Experience managing revenue over $10M annually.Familiarity with data visualization and reporting tools (e.g., Tableau, Power BI).If you are ready to lead and strengthen the operational infrastructure behind a mission-driven fundraising program, optimize systems and processes that support donor engagement, and bring strategic vision, data-driven thinking, and operational excellence to Development Services, we encourage you to apply and make a meaningful impact through this important leadership opportunity.Employee Benefits:Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with 100% matching contributions up to 5% of compensation. Additionally, we offer generous PTO accruals which include paid sabbatical leave.Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.Project HOME is an equal opportunity employer and strongly encourages candidates from diverse backgrounds to apply.