Information Technology Specialist 3,(SG-23) Item# 07129

This Information Technology Specialist 3 position is located in the Office of the New York State Comptroller's Chief Information Office, serving on the ServiceNow Administration Team within the Bureau of PeopleSoft Payment Applications. The role administers ServiceNow systems, manages users and roles, maintains catalogs and workflows, troubleshoots incidents, and provides support to end users while coordinating minor enhancements and ensuring adherence to change management practices. The position involves technical support, network and system design, maintenance, and enterprise storage and database administration. Key qualifications Five years of professional experience in network, server, storage, systems management, IT customer support, database administration, or related IT fields Bachelor's degree with 15 semester credit hours in computer science and two years of experience, or bachelor's degree and three years of experience, or associate degree in computer science and four ye Demonstrated experience in IT Infrastructure (ITIL)/IT Service Management (ITSM) including incident management, problem management, and change management Experience configuring or supporting enterprise applications with forms, fields, workflows, and notifications Strong troubleshooting, analytical, and critical thinking skills with ability to communicate with technical and non-technical users Demonstrated ability to work independently and collaboratively with attention to detail and commitment to accuracy #J-18808-Ljbffr DGS Office of External Affairs