Relationship Manager

Owning a portfolio of enterprise-tier client relationships, the full-time Relationship Manager will focus on named-account retention, executive engagement, and proactive communication, all while working remotely. Key Responsibilities Manage retention and health of assigned enterprise-tier client accounts, maintaining executive-level relationships Develop and execute renewal strategies while monitoring account health signals and escalating risks proactively Identify expansion opportunities within named accounts and coordinate client training and solution demonstrations Required Qualifications 5+ years of experience managing large, complex B2B client relationships, preferably in PEO or HR services Proven track record in retaining and growing named accounts at the executive level Experience leading renewal negotiations and managing difficult conversations with client decision-makers Strong account planning skills with the ability to execute strategic plans for named accounts Demonstrated ability to develop customer success strategies that drive retention and expansion