Sales and Customer Service Representative

Job Description

Job Description

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial point of contact for both current and prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, create work orders, and ensure timely delivery of finished projects.
• Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the success of the FASTSIGNS Center.
• Work with customers through multiple channels—email, phone, in person, and occasionally at their place of business.
• Build long-lasting relationships by turning prospects into loyal, repeat clients.
• Proactively follow up on inbound leads, online inquiries, and open estimates to convert opportunities into sales.
• Make outbound follow-up calls to dormant accounts and past customers to generate new business.
• Maintain an active sales pipeline inside the CRM by logging interactions, updating opportunities, and progressing deals.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2–3 years of retail, counter sales, or inside sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and able to build strong customer relationships.
• Excellent listening, communication, and organizational skills.
• Comfortable working in a fast-paced environment and managing multiple projects at once.
• Ability to work under pressure while producing high-quality, accurate work.

Are You the Right Fit?

Do you enjoy working with people? Do you love helping customers solve problems and find the right solutions? Are you looking for a role that offers ongoing learning, skills growth, and a clear career path? If so, we want to meet you. Join the ever-growing sign and visual communications industry and become part of the FASTSIGNS Independence team.

Apply today!