Chief of Staff

Join the team making life-saving drugs accessibleThe crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.Over 50% of critical prescriptions are abandoned due to:Cost barriers: Patients with high copays are 5x more likely to abandon treatmentInsurance maze: Complex prior authorizations block accessLogistical challenges: Coordinating medical visits for treatmentsOur solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.Why join Neon?Frighteningly ambitious: We're not just idealists. We're seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.Powerhouse backing: We're funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.What's unique about working here?Mission-driven capitalistsWe're a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients' lives.Working like athletesLike athletes, we are constantly honing our craft to produce our best possible work.We work with intention and humility. We support and challenge each other to be our best selves.And as a team, we achieve goals together that would be impossible alone.Frequent offsitesWe spend one week every 1-2 months offsite in beautiful places like Tahoe, Squamish, Mendocino, the Santa Cruz mountains, and Monterrey. We ship an incredible amount of product on these offsites. And we have a blast — climbing, swimming, surfing, and otherwise enjoying these beautiful places.Rediscover the magic of coding late into the night, in the zone. Side by side with a team that—through their example of excellence—is inspiring you to reach your potential.It's not for everyone.But if you long for an intense camaraderie that you can't find elsewhere, then Neon is the place for you.Jobs To Be DonePrimary objective: Work directly with the CEO to multiply their sales, marketing, and recruiting efforts.Day-to-day: Work directly with the CEO on the company's top priorities.Broad examplesCreate a one-pager for a new prospective customerRecruit and manage a contract content marketer to generate 3x thought leadership pieces per weekEngaging a marketing firm to set up ad retargeting on our websiteWarm up email domains for cold outreach, including learning how to set up DMARC and DKIM DNS records and testing email deliverabilityBusiness operations & special projectsStand up net new functions, e.g.) sourcing, onboarding, and managing a 3rd party marketing agency to run our ads.Market researchResearch lists of pharma companies and other companies that are relevantFind relevant people at those companies (past or current) who are relevantScrape & structure dataMarketing & CommunicationsCraft messaging for them that is personalized and relevant for our outreachSet up outbound sales & marketing campaignsCreate collateral: slide decks, one-pagers, ad copy and graphicsLogistics & planningPrepare for our external conference attendanceBuying plane ticketsOrganize & plan industry eventsSkills Required"What can you do?"Specific, technical or practical abilities needed for the role.Owning projects end-to-end: You will be tasked with taking high-level objectives, and getting it done.Phenomenal written communication abilityMarket research & analysisSpreadsheets: Financial modeling; Advanced spreadsheet functions; Data cleaning & enrichment; Data analysisDesign & construction of sales & marketing collateral: Figma, Canva, Photoshop, or similarLightweight scripting: Ability to write and debug simple scripts as necessary to automate tasks, scrape data, etc. (This boils down to ability to use LLMs effectively.)ExperienceRequired healthcare / pharma knowledge:Must have experience in healthcare.e.g.)consulted for healthcare organizationsworked at a healthtech companyworked at a pharma companySpecifically, candidates must understand:1/ The basic players in healthcare and their incentives: payers, providers, PBMs, pharma, etc.2/ critical commercial concepts and functions in healthcare:e.g.)primary/secondary insurance and coordination of benefitsvalue-based / capitated modelsrevenue cycle managementMiscShould have some combination of these work experiences:Management consultingStartup business operationsEarly-stage startupPersonasDeloitte management consultant whose clients included healthcare orgs: payers, health systems, pharma companies, etc.Founder or early hire at a startupFolks who have held business operations roles in small, fast-growing startupsMBA grads who are down to grindCompetencies"How do you do it?" Broader qualities that would make someone successful in the role beyond concrete skills.Organized & process-oriented Startups are chaotic. You will be juggling competing priorities, and must be able to build systems and processes to stay organized and on-task. You will be responsible for standing up net new functions. e.g.) you may be tasked with sourcing, onboarding, and managing a 3rd party marketing agency to run our ads.Ur