Bilingual Customer Service Representative (Remote FL)

We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. About the role This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Work Location This is a remote position open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. Pay Transparency and Benefits The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Full-time employees are eligible for additional benefits including medical, dental, and vision coverage; 11 paid holidays; paid sick time; paid parental leave; 401(k) plan participation; life and disability insurance; and paid wellness time and reimbursements. Responsibilities Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations Form working relationships with all partners. Support the leadership team by identifying issues through established escalation pathways Monitor and track the health of all assigned work-in-progress issues. Escalate and resolve issues to ensure appropriate turnaround times Participate in process improvement projects Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) Compliance with all applicable laws and regulations Other duties as assigned Requirements Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. 1+ years of experience in a high-volume or customer-focused setting. 6+ months of healthcare experience High school diploma or GED Bonus points Strong quantitative or analytical skills focused on solving problems Experience manipulating and entering accurate data Advanced Google Suite or Microsoft Office capabilities At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care — an experience made whole by our unique backgrounds and perspectives. #J-18808-Ljbffr ApplyMint