Customer Success Manager - Enterprise [Remote]

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Enterprise in United States.

This role is responsible for driving post-sales success across a portfolio of enterprise customers using a leading infrastructure orchestration platform. You will act as a strategic partner to customers, ensuring strong product adoption, measurable ROI, and long-term value realization. The position combines account management, technical advisory, and commercial ownership, including renewals and expansion opportunities. You will work closely with DevOps, platform, and engineering stakeholders while also engaging with executive-level decision-makers. The role requires strong collaboration across internal teams such as Product, Support, and Sales Engineering. This is a high-impact position focused on customer outcomes, retention, and growth in a complex technical SaaS environment.

Accountabilities:

• Develop and execute strategic success plans across a portfolio of enterprise accounts
• Own the commercial lifecycle, including renewals, expansions, and contract negotiations
• Drive customer value realization by aligning product capabilities with business objectives
• Identify churn risks early and implement proactive retention strategies
• Partner with Product and Engineering teams to surface feedback and influence roadmap priorities
• Collaborate with Sales Engineering and Support to resolve technical blockers and improve adoption
• Monitor customer health, usage, and engagement to drive expansion opportunities
• Manage stakeholder relationships from technical teams to C-level executives

Requirements:

• 5+ years of experience in Enterprise Customer Success or Account Management in B2B SaaS
• Experience in DevOps, infrastructure, cloud, or developer tools environments preferred
• Proven track record of managing renewals and driving revenue expansion
• Strong ability to engage with both technical and executive stakeholders
• Experience working with Product, Engineering, and Technical Support teams
• Understanding of enterprise procurement and contract negotiation processes
• Strong communication, relationship-building, and presentation skills
• Ability to manage multiple enterprise accounts in a fast-paced environment
• Strong analytical mindset focused on customer outcomes and value delivery

Benefits:

• Competitive salary and equity package
• Medical, dental, and vision insurance for employees and dependents
• 401(k) retirement plan
• 26 days of annual paid time off plus local holidays
• Flexible working hours and 40-hour workweek
• Fully remote work within the United States
• Learning and development budget
• Company offsites and team events
• Inclusive, international, and collaborative team culture
• Strong focus on work-life balance and employee well-being

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.