Administrative Specialist

Administrative Specialist

Location: Hillsborough, NC Employment Type: Temp-to-Perm Schedule: Monday & Wednesday: 9:30 AM – 6:00 PM Tuesday, Thursday & Friday: 8:00 AM – 4:30 PM

Position Summary

The Administrative Specialist provides comprehensive administrative and operational support while ensuring efficient office workflows, exceptional customer service, and accurate departmental documentation. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Required Qualifications

• Previous experience in a Physical Therapy, Rehabilitation, or Outpatient Clinic setting
• Familiarity with insurance payor requirements
• Experience using EHR or practice management systems
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Excellent communication, customer service, and organizational skills

Key Responsibilities

• Provide administrative support for daily departmental operations.
• Assist with budgeting, expense tracking, financial reconciliation, and discrepancy resolution.
• Coordinate meetings, conferences, and special projects.
• Prepare reports, spreadsheets, presentations, correspondence, and databases.
• Manage departmental information systems and maintain accurate records.
• Serve as the primary contact for complex customer service and administrative issues.
• Interpret and communicate organizational policies and procedures.
• Investigate patient and provider concerns and assist with service recovery efforts.
• Support recruitment activities, including screening applications and assisting with initial interviews when needed.
• Collaborate with team members to improve operational efficiency and customer satisfaction.

Preferred Qualifications

• Experience working with healthcare insurance verification and authorizations.
• Knowledge of outpatient clinic operations and scheduling systems.