Patient Service Representative

Are you someone who thrives in a fast-paced environment and enjoys helping others? We’re looking for a Patient Services Representative who brings compassion, strong communication skills, and a commitment to excellent service in every interaction.

Job Duties

• Answering a high volume of inbound calls (60–80 calls per day) from patients, vendors, insurance companies, and medical facilities
• Delivering exceptional customer service by warmly greeting callers, actively listening, assisting with inquiries, and closing each interaction professionally
• Scheduling, rescheduling, and canceling patient appointments via phone, SMS, and patient portal messages
• Screening and routing calls appropriately to ensure patients are directed to the right departments
• Accurately registering patients and managing appointment scheduling and follow-ups in the EMR system
• Taking clear, detailed messages and documenting them using internal communication templates
• Responding to patient needs by adjusting appointments according to clinic protocols

Schedule & Work Environment

• 100% onsite position
• Training schedule will align with trainer availability (historically 8:00/8:30 AM – 5:00 PM)
• After training, shift transitions to approximately 10:00 AM – 6:00 PM

Ideal candidate

• You have 3 years of experience in customer service, call center, or healthcare
• You enjoy a high volume work setting
• You are good at multi tasking
• Major plus for someone bilingual in Spanish

Job Type & Location

This is a Contract to Hire position based out of San Diego, CA.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Diego,CA.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.