IT Technician

Are you ready to join an industry leader with a strong foundation of success? After 80 years of operation, Kenworth Sales Company’s commitment to excellence in every aspect of our business is stronger than ever. We have achieved PremierCare Gold certification for all our service locations. Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team that is recognized for being a world-class dealer of The World’s Best trucks! Kenworth Sales Co. is looking for a IT Technician to join our Salt Lake City, UT team.

JOB SUMMARY: The primary function of the IT Technician is to provide support for general networking, desktop systems, telephony, and systems administration. This position will configure and install new systems and network appliances, as well as perform on-site troubleshooting, maintenance, and repair of IT systems and equipment.

DUTIES AND RESPONSIBILITIES:

• Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and responding to requests from Information Systems management.
• Monitor, troubleshoot, and support servers, endpoints, networks, storage systems, Active Directory, telephony systems, and business applications.
• Configure, deploy, and install new hardware, software, systems, and network appliances for district locations.
• Troubleshoot and resolve issues related to printers, hardware, desktops, laptops, tablets, mobile devices, telephony systems, network, and voice services.
• Assist with Help Desk operations by providing phone coverage, logging, and tracking support tickets, documenting issues and resolutions, and ensuring timely escalation of requests when appropriate.
• Communicate clearly and professionally through support tickets, email correspondence, phone conversations, and direct interactions with customers, management, and peers.
• Manage multiple priorities and competing demands in a fast-paced environment, adapt effectively to changing business needs and technology needs and demonstrate reliable attendance, accountability, and timely follow through om assigned tasks, projects, and support requests.
• Perform other duties as assigned.
  

QUALIFICATIONS:

Ability to read, write, and comprehend English instructions and information. High School Diploma/GED required; Associate degree in a computer-related field preferred. 2–3 years of IT support experience (technical support, desktop support, systems support, or similar). Strong troubleshooting skills across hardware, software, operating systems, networking, and VoIP technologies. Experience supporting Windows 11, Windows Server 2019+, Microsoft and Linux environments, plus LAN/WAN and wireless networks. Excellent customer service, communication, problem-solving, multitasking, and teamwork skills with the ability to work independently. Preferred certifications and experience with technologies such as CompTIA A+/Network+, Microsoft, Cisco, VMware, RingCentral, VMware ESX/ESXi, Fujitsu scanners, and HP, Cisco, Peplink, Meraki, or Ubiquiti networking platforms.

WORKING CONDITIONS :

This position involves both sedentary and physically demanding work. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, including use of a computer and telephone. For part of the shift, s/he will climb stairs, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. S/he will be required to travel on a as needed basis to remote sites for implementation, support, and troubleshooting. Must be available for on-call rotation as assigned, including evenings and weekends. Work hours will vary due to scheduled maintenance windows and response to service outages.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.