Client Success Manager

Client Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager based in United States. This role offers the opportunity to become a trusted strategic partner for enterprise healthcare clients by helping them maximize the value of technology solutions that improve operational outcomes. You will manage a portfolio of client relationships, driving adoption, retention, and long-term growth through proactive engagement and data-driven insights. The position requires a strong blend of relationship management, business strategy, and operational expertise to connect client goals with measurable results. You will collaborate with cross-functional teams including product, engineering, services, and sales to resolve challenges and identify new opportunities. As a key advisor to healthcare organizations, you will influence executive stakeholders and help clients achieve meaningful improvements through technology adoption. This is a remote opportunity for a customer-focused professional who thrives in complex environments and enjoys building lasting partnerships.

Accountabilities:

The Client Success Manager will own the success and growth of a portfolio of healthcare clients by building trusted relationships, improving platform adoption, and ensuring customers achieve measurable business value. This role serves as the central connection between client objectives and internal teams, driving retention, expansion, and continuous improvement.

• Act as the primary point of contact for assigned enterprise healthcare clients after implementation, building strong and lasting relationships.
• Develop executive-level partnerships with key stakeholders, including operational leaders and senior decision-makers.
• Lead strategic client meetings, business reviews, and engagement sessions that connect solution usage with organizational priorities.
• Monitor account health, adoption metrics, and utilization trends to identify opportunities, risks, and improvement areas.
• Create structured adoption plans that help clients maximize the value of existing solutions and capabilities.
• Translate client objectives into measurable use cases, success metrics, and actionable improvement strategies.
• Own retention efforts by identifying renewal risks, maintaining account health visibility, and supporting long-term customer loyalty.
• Identify expansion opportunities and collaborate with sales teams on additional solutions, services, and growth initiatives.
• Coordinate the resolution of complex client issues by engaging internal teams and ensuring clear ownership, timelines, and outcomes.
• Maintain accurate account documentation, stakeholder information, health scores, contract details, and opportunity tracking within CRM systems.
• Collaborate with implementation, delivery, product, and engineering teams to share client feedback and improve the overall customer experience.

Requirements:

The ideal candidate is an experienced client-facing professional with a strong understanding of enterprise relationship management, healthcare operations, and technology adoption. You should be comfortable managing complex accounts, communicating with senior stakeholders, and using data to drive strategic decisions.

• 5+ years of experience in a client-facing role within healthcare IT, healthcare operations, implementation, account management, customer success, or a related field.
• Proven experience managing complex enterprise accounts with multiple stakeholders across different organizational levels.
• Demonstrated success in improving customer retention, adoption, expansion, or business outcomes.
• Experience working with CRM platforms, preferably Salesforce, and using reporting tools to manage account performance.
• Strong ability to interpret operational data, identify trends, and translate insights into customer-facing strategies.
• Excellent written and verbal communication skills with the ability to present confidently to executive audiences.
• Strong relationship-building skills with the ability to become a trusted advisor to clients.
• Ability to manage multiple priorities, coordinate cross-functional teams, and drive initiatives forward.
• Strong problem-solving skills with the ability to navigate complex customer challenges.
• Bachelor's degree or equivalent professional experience required.
• Experience working with hospitals, health systems, clinical technology, or healthcare organizations preferred.
• Ability to travel up to 25% as needed.

Benefits:

• Remote work opportunity within the United States.
• Comprehensive medical, dental, and vision coverage with employee premiums fully covered.
• Life and accidental death & dismemberment insurance.
• Flexible Spending Accounts for healthcare, dependent care, and transportation expenses.
• 401(k) retirement savings plan.
• Tuition reimbursement opportunities.
• Paid time off and paid holidays.
• Paid parental leave.
• Military paid leave benefits for eligible employees.
• Opportunity to contribute to technology solutions that positively impact healthcare organizations and patient outcomes.