Customer Service Representative (CSR)

Customer Service Representative (CSR)

Pensacola, FL

Job Type

Full-time

Description

Power the Customer Experience in a Fast-Paced Office Environment

Step into a dynamic office environment where organization, communication, and customer satisfaction drive everything we do. As a Customer Service Representative (CSR), you won't just answer calls, you'll serve as a critical connection between customers, sales, and field operations, helping projects stay on schedule and ensuring exceptional service from start to finish.

In this role, you'll support customers who rely on OASIS for timely solutions and high-quality service. From managing quotes and coordinating customer requests to supporting field teams and tracking sales opportunities, your work will play a direct role in the success of our customers and our regional operations.

Partnering closely with the South Regional Manager, you'll help strengthen long-term customer relationships while supporting business growth through exceptional service and effective coordination.

If you thrive in a fast-paced, detail-oriented office environment and enjoy working at the center of customer service, project coordination, and sales support, this is your opportunity to make a meaningful impact.

Requirements

What You'll Do

· Coordinate with scheduling and operations teams to align customer requests with field service availability

· Serve as the primary point of contact for customers and vendors, delivering exceptional service in a fast-paced office environment

· Manage inbound customer and vendor inquiries, resolve issues, and ensure a seamless customer experience

· Maintain customer information and track sales opportunities within the OASIS CRM system

· Process customer requests, generate and manage sales opportunities, and support the sales process from initial inquiry through project completion

· Partner closely with the Regional Manager to keep customer opportunities progressing and aligned with project schedules

· Prepare accurate and timely quotations based on customer requirements and internal collaboration

· Identify and support new business opportunities to help drive regional growth

· Perform a multi-faceted role supporting day-to-day office operations, including vendor coordination, purchasing, shipping and receiving documentation, and administrative support

· Assist with general office responsibilities to ensure efficient daily operations and excellent customer service

What You Bring

· Strong customer service and communication skills, with the ability to build positive relationships with customers and vendors

· Experience with quoting, purchasing, invoicing, and customer service processes, preferably in an industrial service, technical service, construction, or business-to-business environment

· Basic understanding of field service operations or project coordination is preferred

· Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems

· Excellent organizational skills, time management, and attention to detail

· A proactive, self-motivated approach with the ability to manage multiple priorities

· A collaborative mindset and willingness to support a variety of office, customer service, and administrative responsibilities

Why This Role Stands Out

This is more than a traditional Customer Service Representative position. You'll be at the center of customer communication, project coordination, and business support, working alongside operations and sales to help deliver exceptional service. Your contributions will directly impact customer satisfaction, project execution, and the continued growth of the South Region.

What You’ll Do

• Coordinate with scheduling and operations teams to align customer and vendor needs with production and field service availability

• Serve as the primary point of contact for customers and vendors, delivering high-quality customer service in a fast-paced manufacturing environment

• Manage inbound customer and vendor inquiries, resolve issues, and ensure a seamless experience in a production-driven setting

• Maintain customer data and track sales opportunities within the OASIS CRM system

• Process requests, generate and manage sales opportunities, and support the full sales lifecycle from intake through fulfillment

• Partner closely with the Regional Manager to keep opportunities progressing and aligned with project timelines

• Prepare accurate and timely quotes based on customer specifications and internal input

• Identify and support new business opportunities to drive regional revenue growth

• Perform a multi-faceted role supporting day-to-day office operations, including vendor coordination, purchasing, shipping/receiving, and logistics support

• Assist with general office needs to ensure smooth and efficient operations across a high-output, manufacturing-focused environment

What You Bring

• Strong customer service and communication skills, with the ability to support both customers and vendors in a fast-paced manufacturing environment

• Experience with quoting, purchasing, invoicing, and customer service processes, preferably within an industrial or manufacturing setting

• Basic understanding of manufacturing operations, equipment, or field service environments

• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems

• Excellent organization, time management, and attention to detail

• A proactive, self-starter mindset with the ability to manage multiple priorities

• A collaborative approach with the flexibility to take on a multi-faceted role supporting both office and operational needs

Why This Role Stands Out

This is more than a traditional CSR role—you’ll operate at the center of a fast-paced manufacturing environment, supporting both customers and vendors while keeping operations running smoothly. Your multi-faceted contributions to office operations, logistics, and sales support directly impact production, customer satisfaction, and overall business success.