Senior Director Client Services [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director Client Services based in the United States.

This is an executive-level client services leadership role focused on delivering exceptional outcomes across complex benefits administration programs.
You will set the direction for client service excellence while strengthening long-term partnerships and supporting business growth.
The role combines strategic client leadership with hands-on oversight of service delivery, operational performance, and team development.
You will work closely with project management, production planning, customer success, sales, and other cross-functional teams to ensure priorities are aligned and execution is strong.
As a senior escalation point, you will identify risks, resolve complex service challenges, and translate performance data into actionable recommendations.
You will also help shape renewal, cross-sell, and new-business opportunities while developing high-performing client services professionals.
The environment values collaboration, continuous learning, technology, security, and a strong commitment to client satisfaction.

Accountabilities

• Lead the strategic direction and day-to-day management of major client service engagements, ensuring service quality, performance, and client satisfaction remain consistently high.
• Partner with Project Management and Production Planning to review capacity, deliverables, performance, work requests, and resource allocation.
• Monitor client health scorecards, identify emerging risks, and work with teams to develop and implement corrective actions.
• Serve as a senior escalation point for service delivery concerns, ensuring issues are documented, addressed, and resolved effectively.
• Provide regular operational performance reporting to client leadership, highlighting achievements, risks, priorities, and resource needs.
• Lead strategy discussions with Customer Success and internal stakeholders to assess client activity, business needs, performance, and opportunities for improvement.
• Establish effective team operating rhythms, including stand-ups, regular one-to-ones, performance reviews, and ongoing communication around business priorities.
• Coach, mentor, and develop Client Services team members while supporting onboarding, training, learning paths, and resource planning.
• Oversee Annual Enrollment activities, proactively coordinating with clients and internal teams to ensure milestones and outstanding items are successfully managed.
• Partner with Sales on finalist meetings, prospective client visits, scope-of-services presentations, renewals, cross-sell opportunities, and broader account growth initiatives.
• Maintain strong knowledge of product releases, technology developments, system functionality, and benefits administration trends to provide informed client guidance.
• Uphold organizational policies, operational standards, security practices, and privacy requirements while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• Bachelor's degree in Management, Communications, or a related discipline.
• 8+ years of progressive experience working with brokers, carriers, and clients within the benefits administration industry.
• Strong experience in Health & Welfare benefits, healthcare, Human Resources, benefits technology, or a closely related environment.
• Proven expertise in client relationship management, with the ability to establish trust, influence stakeholders, and serve as a senior strategic advisor.
• Strong project and operational management skills, including the ability to coordinate complex priorities across multiple teams.
• Demonstrated analytical and problem-solving capabilities, with a resourceful and creative approach to resolving client and operational challenges.
• Excellent written and verbal communication skills, with confidence engaging executives, clients, team members, and cross-functional stakeholders.
• Proven people leadership experience, including coaching, mentoring, performance management, training, and team development.
• Strong commercial awareness and the ability to contribute to sales opportunities, renewals, cross-selling, and client growth strategies.
• Technology fluency and a willingness to learn and communicate effectively about modern platforms, products, and system functionality.
• Highly motivated, confident, energetic, and positive, with a collaborative leadership style and a strong commitment to continuous learning.
• Willingness and ability to travel up to 15% as required.

Benefits

• Annual salary range of $110,000–$172,000 , depending on education, experience, skills, knowledge, abilities, internal equity, and market factors.
• Eligibility to participate in a  quarterly bonus incentive plan .
• Comprehensive benefits package for eligible employees.
• Flexible and remote work environment.
• Opportunities for professional development, continuous learning, and career growth.
• Collaborative culture focused on client success, innovation, and employee development.
• Opportunities to expand expertise across benefits technology, healthcare, HR, and related areas.
• Strong focus on information security, privacy, and responsible handling of client data.
• Inclusive workplace committed to equal employment opportunity and a respectful, supportive environment.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.