Account Manager - Facilities Maintenance

Job Description

Job Description

Company Overview

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.

Essential Functions

As the Account Manager your day-to-day responsibilities are first and foremost to the team you manage. You will be available to provide technical guidance, customer service oversight & general leadership support. You will be the subject matter expert for your team, relative to your customers process & expectations. You will be responsible for managing key customer relationships, which includes but is not limited to resolving escalations, driving pro-active reporting to ensure your team is aligned for success & managing all core requirements to satisfy your customer.

You will have a dotted line to the Ops. Support teams to ensure proper field coverage and financial oversight of your programs is captured to ensure your teams have what they need to be successful. Team size may vary but can be between 4-6 team members depending on program(s) size, with potential for Assistant Account Managers to report under you. Additional responsibilities for the Account Manager include covering all responsibilities for the roles within their team as needed to ensure the customer is taken care of, vetting proposed scopes of work to include pricing, providing financial reporting, projecting trends & leading client meetings.

Qualifications

• Ability to lead, coach & develop team members for growth.
• Ability to manage 10+ dynamic clients and multiple teams managing those clients. Managing roughly 1,500 requests a month.
• Ability to communicate effectively across dynamic teams in the field and in office.
• Ability to handle conflict resolution with customers, vendors & internal teams.
• Ability to handle frequent stressful situations and tense deadlines.
• Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met.
• Maintain Key Performance Indicators for your customers & teams
• Pro-actively resolve service delivery issues by getting ahead of the client’s issue & ensuring you have the right support internal and external to manage through customer needs.
• Ability to replicate a high level of customer service through your teams and build client relationships.
• Self-starter: driven to identify & solve problems after the customer knows they exist.

Requirements

• High school Diploma or equivalent.
• Bachelor’s Degree in Project Management (preferred).
• 4+ years in multi-site Facilities Maintenance as vendor, vendor aggregator or client (preferred).
• 1+ years in experience leading teams. Teams 4+ in size a plus.
• Intermediate to Advanced Excel Skills.
• Ability to deal with ambiguity.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at View email address on us.fitly.work and/or View phone number on us.fitly.work.