Customer Service Representative

Customer Service RepresentativeNorthwest Houston | $18–$20/hour + Excellent Benefits Are you an experienced Customer Service Representative who enjoys a fast-paced environment, helping customers and keeping things moving? Our client is a well-established, family-owned company with a strong reputation for stability, long-term employees and a positive team environment. The company is continuing to grow and is looking for a friendly, dependable Customer Service Representative to join their team.What You'll DoHandle a high volume of inbound customer calls in a professional and friendly mannerTake customer orders accurately over the phoneProvide product information and answer customer questionsEnter orders and information into computer systemsProcess written orders and respond to customer emailsMultitask between phone calls, order entry and written requestsWork closely with customers and internal teams to ensure orders are handled accurately and efficientlyLearn the company's products, systems and processesWhat We're Looking For2+ years of customer service or high-volume call center experience preferredStrong phone and communication skillsExperience taking orders, processing customer requests or working in an order-entry environmentComfortable working with multiple computer programs and systemsProficient with Microsoft Word and ExcelStrong attention to detail and accuracyAbility to multitask in a busy environmentFriendly, team-oriented attitudeDependable with a strong desire and ability to learnHigh school diploma or equivalentExperience with AS400 or other ERP/order-entry systems is a plus!ScheduleMonday–Friday | 8:00 AM–5:00 PM Training schedule: 7:30 AM–4:00 PMWhy Join?$18–$20 per hour, depending on experienceExcellent benefits packageStable, long-established companyFamily-owned and operatedPositive, team-oriented cultureGrowth-minded organizationMonday–Friday schedule — no weekendsOpportunity to build a long-term career with a company that values its employees