Administrative Assistant - Laurel Hall School - Hagerstown

Laurel Hall School provides a supportive, structured educational environment for students with behavioral health and emotional support needs. We are committed to helping students achieve academic, social, and emotional success through collaboration, compassion, and individualized support.

Position Summary

Laurel Hall School is seeking a highly organized, professional, and compassionate Administrative Assistant to support the daily operations of our behavioral health school. This position serves as a primary point of contact for students, families, staff, and community partners while providing administrative and clerical support to school leadership.

The Administrative Assistant plays a critical role in creating a welcoming environment, maintaining student and staff records, coordinating communications, and ensuring the efficient operation of the school office. The ideal candidate is detail-oriented, adaptable, and comfortable working in an educational setting that supports students with behavioral and emotional challenges.

Essential Responsibilities

• Provide comprehensive administrative support to school leadership and staff.

• Serve as the first point of contact for visitors, families, students, and community partners.

• Answer and direct phone calls, respond to inquiries, and relay messages professionally.

• Prepare, edit, and maintain correspondence, reports, meeting materials, and school documentation.

• Maintain student, staff, and operational records in accordance with school policies and confidentiality requirements.

• Coordinate meetings, appointments, and calendars for administrators and school staff.

• Assist with student enrollment, attendance tracking, and record management.

• Process incoming and outgoing mail, communications, and documentation.

• Support payroll, timekeeping, scheduling, and other administrative processes as assigned.

• Maintain office supplies and coordinate purchasing requests.

• Assist with data entry and reporting requirements.

• Exercise sound judgment when handling confidential student, family, and personnel information.

• Collaborate effectively with teachers, clinicians, administrators, and support staff.

• Support special projects, school events, and other duties as assigned.

Required Qualifications

• High School Diploma or GED.

• Minimum of three years of administrative, office support, or customer service experience.

• Strong verbal and written communication skills.

• Ability to maintain confidentiality and professionalism in all interactions.

• Excellent organizational and time-management skills.

• Strong attention to detail and accuracy.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

• Proficiency with office software, databases, and standard office technology.

• Ability to work effectively with diverse populations, including students, families, and staff.

Preferred Qualifications

• Associate degree or post-secondary education.

• Experience working in a school, special education, behavioral health, healthcare, or human services setting.

• Experience supporting administrators or leadership teams.

• Familiarity with student information systems and educational recordkeeping practices.

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills.

• Ability to communicate effectively with students, families, staff, and external partners.

• Ability to remain calm, professional, and solution-focused in challenging situations.

• Strong problem-solving and critical-thinking abilities.

• Ability to work independently while contributing to a collaborative team environment.

• Commitment to accuracy, organization, and exceptional service.

Why Join Laurel Hall School?

At Laurel Hall School, you will be part of a dedicated team committed to making a positive difference in the lives of students. We offer a meaningful opportunity to support a mission-driven organization that values compassion, collaboration, and student success. Your work will help create a safe, supportive environment where students can learn, grow, and achieve their full potential.

Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.