Front Office Administrator/ Hygiene Coordinator

Job Description

Job Description

Job Title: Dental Front Office Administrator / Hygiene Coordinator

Location: Sherman Oaks, CA (Sherman Oaks Dentistry)

Employment Type: Full-Time

Compensation: Competitive pay (based on experience) + Benefits (PTO, Retirement, Dental Perks, Continuing Education and Bonus Program)

Position Overview

Sherman Oaks Dentistry is seeking an energetic, detail-oriented, and patient-focused Dental Front Office Administrator / Hygiene Coordinator to join our team. This dual-role position serves as the welcoming face of our practice while maintaining a seamless, highly productive schedule for our dental hygiene department. MUST HAVE KNOWLEDGE ON PPO BILLING AND DENTRIX

The ideal candidate possesses exceptional communication skills, strong proficiency in dental practice management software, and a passion for delivering an outstanding patient experience.

Key Responsibilities

Front Office Administration

• Patient Reception: Greet arriving patients warmly, manage the check-in/check-out process, and collect required patient forms and co-pays.
• Administrative Support: Answer incoming phone calls, respond to emails, manage digital communications, and handle patient record updates in compliance with HIPAA guidelines.
• Insurance & Billing: Verify dental insurance benefits prior to appointments, process insurance claims, and assist patients with financial arrangements and third-party financing (e.g., CareCredit).

Hygiene Coordination

• Schedule Optimization: Manage and optimize the daily and long-term hygiene schedule to ensure maximum productivity for dental hygienists and doctors.
• Patient Reactivation: Proactively reach out to overdue patients to schedule routine hygiene, recare, and periodontal maintenance appointments.
• Appointment Confirmations: Confirm upcoming hygiene visits via phone, text, or email and swiftly fill last-minute schedule gaps or cancellations.
• Treatment Follow-up: Coordinate with hygienists to ensure recommended preventive care and follow-up treatments are clearly communicated and scheduled for the patient.

Qualifications & Requirements

• Experience: Minimum of 2–3 years of dental front office or hygiene coordination experience required.
• Bilingual Spanish/ English
• Software Knowledge: Proficiency with dental management software (e.g., Dentrix, Eaglesoft, or Open Dental) and automated messaging platforms (e.g., Solutionreach, and Weave
• Skills: Excellent verbal and written communication skills with strong knowledge of dental terminology, insurance codes, and preventive procedures.
• Attributes: Friendly, professional, highly organized, and capable of multi-tasking in a fast-paced environment.

Schedule & Working Conditions

• Hours: Standard operational hours (Monday through Friday).
• Environment: Modern, fully digital, patient-centered dental office in Sherman Oaks, CA.

\nCompany Description

Sherman Oaks Dentistry is a private-owned practice serving the community for over 20 years. Our practice performs general cosmetic dentistry with several in-house specialties which give our patients access to services such as periodontics and oral surgery.

Company Description

Sherman Oaks Dentistry is a private-owned practice serving the community for over 20 years. Our practice performs general cosmetic dentistry with several in-house specialties which give our patients access to services such as periodontics and oral surgery.