Strategic Account Manager
$110k - $150kFull-time
Wintermeyer Ventures
About the Role
This is a founding customer-facing role at a seed-stage AI consumer intelligence platform where you will own a portfolio of Fortune 500 enterprise accounts end-to-end. You will sit at the intersection of client success product and engineering helping to shape the customer experience function from the ground up rather than inheriting an existing playbook.
What Youll Do
- Own post-close relationships across a portfolio of enterprise accounts in CPG beauty food and beverage and retail driving implementation adoption retention and expansion.
- Lead end-to-end onboarding and deployment managing change management across stakeholders from the C-suite to field teams.
- Translate complex client requirements into in-app workflows and recommendations that embed durable value into the platform.
- Serve as the primary technical point of contact troubleshooting data and integration issues and managing product feedback loops with clear SLAs.
- Build the customer experience function itself including playbooks onboarding standards health metrics and eventually a team.
What Were Looking For
- 5 to 8 years of experience in enterprise customer success implementation or engagement management.
- At least 3 years managing enterprise accounts with $1M ACV including demonstrated churn saves and at-risk account turnarounds.
- Proven ability to bridge technical product and engineering teams with non-technical business stakeholders.
- Familiarity with data integrations and enterprise system architecture (for example CRM platforms analytics and BI tools or customer success platforms).
- Understanding of AI and ML workflows and emerging AI capabilities is a plus.
- Experience leading teams or delivering implementation initiatives at scale is a plus.
- Must be authorized to work in the United States without visa sponsorship.
Compensation & Benefits
Base salary of $110000 to $150000 USD annually . No visa sponsorship is available.
Location
Hybrid role based in New York NY . Candidates must be based in or willing to work hybrid in New York.
Vacancy posted 8 days ago
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