Technical Support Engineer I

$50k - $60k

Traka (Assa Abloy)

Eden Prairie, MN

Technical Support Engineer I**An Amazing Career Opportunity for a Support Engineer l!!** **Location:** Eden Prairie, MN**Job ID:** 50025The Technical Support Engineer is responsible for delivering high-quality technical support for HID products across telephone, email, and remote support channels. This role resolves customer issues, maintains strong product and support-process knowledge, and provides accurate guidance on product use, features, benefits, and value. The position supports complex RTLS environments across healthcare and industrial use cases, including location accuracy, connectivity, device behavior, alerting, and workflow-related issues. The Technical Support Engineer also documents customer interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours support for critical incidents.**Who are we?**HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: and **Identification Technologies (IDT):** IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services. HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application. **As our Support Engineer l, you’ll support HID’s success by:** * Resolving assigned HID product questions and technical issues through telephone, email, and remote support sessions.* Troubleshooting RTLS-related issues including location accuracy, device communication, reader/gateway connectivity, badge/tag behavior, battery status, alerting workflows, map/floorplan issues, and event-processing anomalies.* Maintaining current knowledge of assigned HID product offerings, technical support procedures, and customer-facing troubleshooting practices.* Providing accurate product guidance to customers, including proper product use, key features, benefits, and value.* Supporting healthcare RTLS use cases such as staff duress, infant security, wander management, asset tracking, wayfinding, hand hygiene, and environmental monitoring.* Supporting industrial RTLS use cases such as asset visibility, work-in-progress tracking, worker safety, and evacuation assistance.* Maintaining accurate customer contact records, interaction summaries, and problem-resolution details in Salesforce CRM.* Providing timely updates, status information, and closure communication to supervisors, users, customers, and internal stakeholders.* Ensuring SLA compliance and supporting effective handoff between* Technical Support and Engineering teams.* Participating in an after-hours support rotation for critical customer-impacting incidents.* Serving as a technical point of contact for customers, sales teams, and prospective customers regarding HID product support needs.* Advising customers and internal teams on the resolution of technical or engineering issues that may affect sales, installation, utilization, or ongoing operation of HID products and services.* Promoting positive customer outcomes by providing clear troubleshooting guidance, accurate solutions, and appropriate product recommendations.* Partnering with Engineering, Operations, and Product Management by providing feedback on recurring issues, product behavior, customer concerns, and improvement opportunities.* Owning assigned support cases from intake through resolution, ensuring proper documentation, communication, escalation, and follow-through.* Supporting customer success by helping customers select, configure, and use HID products effectively to address their business needs.* Contributing to continuous improvement of support processes, knowledge sharing, and service quality across the Technical Support organization.**Your Experience and Background include:** * High School Diploma or equivalent required. AA/AS degree in a technical subject, and/or 1-2 years of experience within RTLS or* IoT field highly preferred.* Must have excellent telephone/interpersonal/communication skills.* Critical thinking and problem-solving skills are a must.* Familiar or previous experience working with healthcare, industrial, or other enterprise software customers* Experience with RTLS, RFID, BLE, UWB, Wi-Fi location, IoT sensors, access control, nurse call, security systems, or similar technologies is preferred.* Experience supporting healthcare customers, hospitals, clinical engineering, biomedical engineering, or patient-safety workflows is preferred.**What we can offer you:*** Competitive salary and rewards package* Competitive benefits and annual leave offering, allowing for work-life balance* A vibrant, welcoming & inclusive culture* Extensive career development opportunities and resources to maximize your potential* To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds**Why apply?** * **Empowerment:** You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.* **Innovation:** You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.* **Integrity:** You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.The base salary in the United States is $50,000 to $60,000.This opportunity may be open to flexible working arrangements.HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact View email address on click.appcast.io.**Immigration Sponsorship Not Available*** Applicants for this position must be currently and legally authorized to reside and work in the hiring country.* HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.* International relocation or remote work arrangements outside of the hiring country will not be considered.Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.Information processed by the tool is deleted once the recruiter's review is complete.If you believe the tool has not accurately represented your application, you can request direct human review by contacting View email address on click.appcast.io with the subject line "Application Review Request" and the role you applied for.**We make it easier for people to get where they want to go!** On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-HIDGlobal
J-18808-Ljbffr Traka (Assa Abloy)

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Technical Support Engineer I in Eden Prairie, MN vacancy

IT Support Specialist
$28 - $32 per hour
...TEKsystems currently has an IT Support Specialist opportunity available with one of our growing client sin Eden Prairie, MN. This will be on-site in Eden Prairie, MN and start as a 6 month contract to hire. This person will be tasked with providing onsite and remote support...
Suggested
Contract work
Temporary work
Remote work
TEKsystems
Eden Prairie, MN
5 days ago
Desktop Support Analyst
We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity...
Suggested
Long term contract
Work at office
Remote work
Robert Half
Eden Prairie, MN
2 days ago
Technical Support Engineer-IO and EtherCAT Technology
...Description Job Description This position is within the technical support department. Your primary report to is the IO, Safety,... ...specifications. EDP support requires practical knowledge of engineering tools like oscilloscopes, Wireshark and binary file editors....
Suggested
Temporary work
Work at office
Local area
Remote work
Night shift
Beckhoff Automation Llc
Savage, MN
13 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Chanhassen, Minnesota, is seeking driven technicians for a hands-on I.T. and Telecom position. This role includes various tasks such as installing operating systems, running structured cabling, and maintaining client professionalism. Candidates must...
Suggested
Flexible hours
Hardy Industries Inc
Chanhassen, MN
4 days ago
Principal Linux Platform Engineer - Remote
$112.7k - $193.2k
...positive intent? UnitedHealth Group is seeking a Linux Platform Engineer who is passionate about Linux, virtualization, automation, and... ...engineering and operating highly scalable Linux environments that support mission-critical healthcare applications across our enterprise....
Suggested
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
13 hours ago
MongoDB DBA
...size/volume requirementsOperational activities including backup and recovery, database health checks, evaluate/plan/perform upgrades, support application releasesRequired Skills:· Strong communication and organizational skills· Self-starter· 3+ years of MongoDB experience...
Contract work
Samprasoft
Eden Prairie, MN
4 days ago
Mainframe - COBOL PL/I Developer for Warehouse Management Support
...code and test Mainframe PLI and COBOL programsDebug code for existing programsTroubleshoot system bugs and issuesProvide production support on multiple enterprise mainframe applicationsSupport efforts related to the integrity and confidentiality of sensitive information,...
NTT DATA
Eden Prairie, MN
3 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Chanhassen, Minnesota, is seeking driven technicians for a hands-on I.T. and Telecom position. This role includes various tasks such as installing operating systems, running structured cabling, and maintaining client professionalism. Candidates must ...
Flexible hours
HARDY INDUSTRIES
Chanhassen, MN
4 days ago
Product Support Engineering Co-op
$23 - $25 per hour
...Product Engineering Co-op Why Join Bracco Medical Technologies? We care as much about our... ...you will report directly to the Product Support Engineer and work with the Product Support... ..., executing testing, preparing reports, technical writing projects including the...
Summer work
Internship
Work at office
Relocation package
Minnesota Jobs
Eden Prairie, MN
5 days ago
Information Technology Support Technician
We are looking for a dedicated and proactive On‑Site IT Support Engineer to provide hands‑on support for our local infrastructure, users,... ...Activities to be Covered Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user...
Contract work
Local area
Remote work
TECEZE
Eden Prairie, MN
3 days ago
Desktop Support Analyst
Desktop Support Analyst We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems. Responsibilities...
Full time
Contract work
Temporary work
Work at office
Remote work
Jobs via Dice
Eden Prairie, MN
3 days ago
IT Support Engineer
$75k - $110k
...IT SUPPORT ENGINEER ABOUT THE COMPANY Crecera Brands is the driving force behind Sportsman’s Guide, Salt Strong, The Golf Warehouse,Play Baseball, and Play Softball, five of America’s leading retailers of outdoor gear, fishing equipment and technology, sporting...
Full time
Work experience placement
Crecera Brands
Bloomington, MN
5 days ago
Information Technology (IT) System Administrator
$83.68k - $117.15k
...responsible for the administration, maintenance, security, and support of the company’s systems, infrastructure, and end-user technology... ....The IT Systems Administrator also provides advanced technical support for escalated user issues, assists with infrastructure...
Full time
Local area
Remote work
Weekend work
IDI Distributors
Chanhassen, MN
2 days ago
Systems Administrator II
...latest industry developments and trends Monitor compliance with internal policies and external regulations Auditing of systems Support tickets Qualifications Required Qualifications Bachelor's degree in computer related field Minimum 3 to 5 years...
Worldwide
IDEMIA
Eden Prairie, MN
3 days ago
Sr. IT Technician
$25 - $36 per hour
...with security policies. Process Improvement: Create and maintain technical documentation, standard operating procedures, and the knowledge... ...experience and education. Experience: 4+ Years in a technical support role. Skills: Operating Systems: Deep knowledge of Windows...
Hourly pay
Temporary work
Remote work
SkyWater Technology
Bloomington, MN
3 days ago
IIB and MQ Platform Engineer
$91.7k - $163.7k
...IBM App Connect Enterprise (ACE)Provide support during testing phases and troubleshoot IBM... ...-approved AI tools to streamline daily engineering workflows, automate routine operational... ...continuous process improvementEvaluate emerging technical trends and AI-assisted productivity...
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
4 days ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$25.48 - $41.68 per hour
...Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the... ...to them.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for...
Hourly pay
Casual work
Local area
Remote work
Worldwide
Flexible hours
Shift work
Amazon
Shakopee, MN
2 days ago
Senior I O Engineer - Azure Cloud Ops and Linux-Remote (Nationwide)
$91.7k - $163.7k
...Windows Server, Windows Desktop, Red hat Linux and Oracle Linux operating systemManage all scheduled maintenance across all servers, in support of service level agreementsExperience with both SharePoint and VMWare is a plusSubmission of change control for all scheduled...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
13 hours ago
Technical Sales Support & Service Manager
$113k - $165k
...Fluid Filtration Division division is currently seeking a Technical Sales Support & Service Manager. This role is located at our Chanhassen,... ...growth and customer satisfaction. Working closely with sales, engineering, product management, operations, and marketing, the...
H1b
Local area
Relocation
Visa sponsorship
Eaton Corporation
Chanhassen, MN
5 hours ago
Sr. Systems Engineer - SQL Database Administrator.
$105.4k - $124k
...best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential...
Full time
Local area
3 days per week
US Bank
Hopkins, MN
1 day ago
AI Engineer Oracle Cloud HCM - Remote
$112.7k - $193.2k
...Connecting. Growing together.The Oracle AI Agent Studio Engineer is responsible for designing, building, and supporting AI-powered solutions within Oracle Fusion Cloud.... ...Agentic ApplicationsPartner with business and technical teams to translate requirements into AI-enabled...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
3 days ago
System Administrator
Position Overview: The IT System Administrator will support and participate in the planning, installation, maintenance, and operation of network and cloud servers, server operating systems, server software, storage systems, telephone and internet systems, backups, routers...
Work at office
Local area
HM Cragg
Eden Prairie, MN
4 days ago
IT Support Specialist
$23.5 - $26 per hour
...improve lives by providing individualized homecare services and support to people living at home. We foster an environment... ...to them on a regular basis. Your ability to efficiently resolve technical issues will allow our staff members to do their work efficiently...
Full time
Work at office
Accra Care
Hopkins, MN
3 days ago
IT Support Engineer I, Ops Tech Solutions (OTS)
...IT Support Engineer IOperations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our... ...will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware...
Casual work
Local area
Remote work
Worldwide
Shift work
Amazon
Shakopee, MN
4 days ago
Infrastructure Engineer & Network Administrator
...role. 50% of your time is spent on our AWS cloud platform - supporting the environment where our AI solution is built, working alongside... ...foundation and you want to grow into cloud and AI platform engineering without leaving hands-on infrastructure work behind, this...
Work at office
Immediate start
Flexible hours
FMP
Golden Valley, MN
3 days ago
Cloud Data Platform Engineer - Remote
$91.7k - $163.7k
...results that improve lives? Join us to start Caring. Connecting. Growing together.We are seeking an experienced Cloud Data Platform Engineer with 5+ years of hands-on experience in setting up and managing Cloud Data Platform infrastructure for Azure Cloud Data Stacks and...
Minimum wage
Full time
Work experience placement
Work at office
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
1 day ago
IT Support Specialist
...highly organized and action-oriented full time team member to support the execution of administrative activities related to providing... ...oriented environment that values customer service, quality, accountability, adaptability, and technical excellence. #J-18808-Ljbffr QualiTech
Full time
Work at office
Remote work
QualiTech
Chaska, MN
2 days ago
IT Systems Support Specialist
$24 - $28 per hour
...commitment to work‑life balance, all within a supportive environment where everyone is empowered... ...this role, you’ll provide first‑level technical assistance, log and escalate issues,... ...‑on opportunity to collaborate with engineers and programmers, contribute to process...
Hourly pay
Temporary work
Work at office
Shift work
Day shift
Afternoon shift
Japs-Olson Company (JO)
Saint Louis Park, MN
2 days ago
IT Desktop Support Technician
...Description Job Description **THIS IS A 6-12 MONTH CONTRACT** Desktop Support Technician We are looking for a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a business environment. This role will be...
Full time
Contract work
Work at office
Remote work
Monday to Friday
F2Onsite
Plymouth, MN
a month ago
Senior Information Security Engineer
$91.7k - $163.7k
...requirements in accordance with corporate security standardsDevelop technical documentation, standard operating procedures, and operational... ...) and Privileged Access Management (PAM)3+ years of hands-on engineering and administration experience with enterprise PAM technologies...
Minimum wage
Full time
Work experience placement
Local area
Remote work
UnitedHealth Group
Eden Prairie, MN
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Engineer I. Be the first to apply!